Financial Wellbeing Worker in Glasgow

Post: Financial Wellbeing Worker. 4 posts available.

Term: Fixed term to 31 March 2027 in the first instance, with the intention from Scottish Government to extend to March 2029.

Hours: One 28 hour and three 32 hours posts available, however other hours may be considered.

Location: Hybrid national role. Based in Glasgow with flexibility to work across OPFS services and remotely.

Reports to: National Financial Inclusion Manager

Key responsibilities

• Provide high-quality one-to-one income maximisation and financial wellbeing support.
• Assess household income, expenditure, financial circumstances and priorities.
• Identify opportunities to maximise income through welfare benefits, grants and other financial support.
• Support parents with welfare benefit applications, renewals and changes of circumstances where appropriate.
• Undertake benefit entitlement checks and calculations.
• Provide early intervention and preventative financial wellbeing support, helping parents identify and address financial pressures before they escalade into crisis or unmanageable debt.
• Support parents to budget effectively and identify opportunities to reduce household expenditure and essential living costs.
• Provide Better Off in Work calculations to help parents understand the financial implications of employment or changes to working hours.
• Support parents to understand the financial impact of changes in circumstances.
• Identify and respond appropriately to immediate financial hardship, including food, fuel and other essential needs, supporting parents to access relevant crisis assistance, grants and emergency provision.
• Provide income maximisation and financial wellbeing support within the agreed scope and competency of the role, identifying where specialist welfare rights, debt or regulated advice is required and ensuring timely referral to the appropriate OPFS or external service

Supporting single parents and families

• Build positive, trusting and respectful relationships with single parents, recognising their individual circumstances, strengths and aspirations.
• Use a person centred, strengths based and trauma informed approach.
• Work alongside parents to identify financial goals and develop realistic action plans.
• Support parents to build confidence, knowledge and skills in managing household finances.
• Empower parents to make informed financial decisions and develop greater financial resilience.
• Recognise the wider impact of financial hardship on parents, children and family wellbeing and identify needs which may require support beyond the presenting financial issue.
• Take a whole-family approach, connecting parents to appropriate OPFS services and external support including family support, employability, childcare, welfare rights and debt services.
• Identify safeguarding, wellbeing or other concerns and respond appropriately in line with OPFS procedures.

Information, advice and signposting

• Provide accurate and accessible financial and benefits information within the remit of the role.
• Keep up to date with changes to welfare benefits, Scottish social security and relevant financial support.
• Make appropriate internal and external referrals to specialist services.
• Work closely with OPFS Debt Service, Advice and Information, Family Support, Employability and other services to provide coordinated support.
• Maintain knowledge of relevant national and local services and resources.

National outreach and partnership working

• Deliver income maximisation support nationally across Scotland through face-to-face, telephone and digital approaches.
• Undertake proactive outreach and develop flexible and accessible approaches to engage single parents who may experience barriers to accessing traditional advice and support services.
• Develop effective relationships with statutory, voluntary and community organisations.
• Represent OPFS at relevant partnership meetings, events and networks.
• Promote the OPFS income maximisation service and wider support available to single parents.

Administration, monitoring and evaluation

• Maintain accurate, confidential and timely case records in line with OPFS policies and data protection requirements.
• Record outcomes and progress and contribute to monitoring, evaluation, case studies and funder reporting.
• Record evidence of the financial impact of the service, including income maximised and savings achieved where appropriate.
• Contribute to reporting requirements associated with the Whole Family Support Third Sector Delivery Fund.
• Capture parent feedback and identify emerging issues affecting single parents.
• Contribute to the development and continuous improvement of OPFS’s national income maximisation offer.
• Share learning, good practice and emerging issues with colleagues and managers.
• Contribute to developing accessible financial wellbeing information, resources and workshops.
• Health, safety and safeguarding Comply with OPFS policies and procedures relating to safeguarding, confidentiality, equality, diversity, inclusion, health and safety and data protection.
• Promote the wellbeing and safety of single parents and their children and ensure concerns are appropriately identified, recorded and escalated.
• Maintain appropriate professional boundaries when working with parents and families.

General responsibilities

• Attend team meetings, supervision, training and development opportunities.
• Share learning and good practice and contribute to effective team working.
• Promote equality, diversity and inclusion in all aspects of the role.
• Undertake any other duties commensurate with the post as requested by the Service Manager.

Why OPFS?

• Holidays: Annual leave entitlement is 25 days and 12 Public holidays (pro rata for parttime staff).
• Pension: You will be auto enrolled in our pension scheme with a 3% contribution from you and 7% contribution from OPFS.
• Training and support and supervision: You will receive induction training and frequent support in the first three months. Thereafter you will receive monthly individual support and supervision and annual appraisals. Regular team meetings will be held, and staff have access to internal and external training.
• Equal opportunities and family friendly employment: OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors in People Gold status.

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