At a Glance
- Tasks: Pick, prepare, and deliver orders while providing top-notch customer service.
- Company: Join Scotland's largest independent convenience store chain, deeply rooted in local communities.
- Benefits: Enjoy flexible pay, discounts on food and cinema, and career development opportunities.
- Other info: Recognition for hard work with employee awards and support through Grocery-Aid.
- Why this job: Be part of a dynamic team making a real difference in your community.
- Qualifications: Must have 3 years driving experience and strong multitasking skills.
The predicted salary is between 22000 - 25000 £ per year.
Who are we? One O One Convenience Stores is the retail division of The Scotsman Group with 46 retail Convenience Stores in Glasgow, East Kilbride and Edinburgh. We are the largest independent convenience store chain in Scotland. Our stores are at the heart of our local communities and stock a range of alcohol, tobacco and fresh food products.
We are looking for experienced and talented Customer Service Assistant/Delivery Driver to join our store on Gleddoch Road – Penilee.
What is in it for you? As part of One O One Convenience Stores you will have access to the following benefits:
- Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off food and cinema tickets in all The Scotsman Group venues across Scotland.
- Hotel and apartment discounts.
- Access to Scotsman Perks Benefit Portal.
- Grocery‑Aid – our charity partnership providing 24 hours a day 7 days a week support with finances, counselling and self‑help.
- Career development opportunities.
- Employee of the month recognition and long‑service awards.
The Role: As a Customer Service Assistant/Delivery Driver your role will include:
- Picking, preparing and delivering home delivery orders.
- Providing excellent customer service to the customer.
- Ensuring the store is fully stocked, labelled and well‑merchandised.
- Complying with all company policies and processes.
- Achieving the store’s KPIs such as sales, payroll and targets.
- Ensuring cash preparation is completed as per company procedures.
The Person: The ideal candidate will have:
- A minimum of three years driving experience and no more than six points on your licence.
- The ability to pick, prepare, load the van and deliver orders at any time from 6 a.m. to 10 p.m.
- Strong multitasking skills and the ability to work in a fast‑paced environment.
- Good communication skills and the ability to use a smartphone, tablet and the home delivery app.
If you think this job of Customer Service Assistant/Delivery Driver is the role for you then apply now and a member of the store team will be in touch.
Customer Service Assistant / Delivery Driver - Gleddoch Road - Penilee in Glasgow employer: One O One Off Sales, Ltd.
One O One Convenience Stores is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee wellbeing. With benefits like Wagestream for financial flexibility, generous discounts across The Scotsman Group venues, and robust career development opportunities, employees are supported both personally and professionally. Join us in Penilee, where your contributions as a Customer Service Assistant/Delivery Driver will be recognised and rewarded, making a meaningful impact in the heart of our local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Delivery Driver - Gleddoch Road - Penilee in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at One O One Off Sales, Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like One O One Off Sales, Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant / Delivery Driver - Gleddoch Road - Penilee in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to One O One Off Sales, Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at One O One Off Sales, Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at One O One Off Sales, Ltd.!
How to prepare for a job interview at One O One Off Sales, Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
