At a Glance
- Tasks: Provide 1st and 2nd line tech support for classroom technology and maintain a secure digital environment.
- Company: Vibrant school community focused on innovation and support.
- Benefits: Full-time, permanent role with hands-on experience and skill development.
- Other info: Join a supportive team and embrace the Sikh faith ethos.
- Why this job: Make a real difference in education while developing your technical skills.
- Qualifications: GCSE Grade 4/C in English and Maths; Level 3 IT qualification preferred.
The predicted salary is between 30000 - 40000 £ per year.
As our Technical Services Support Technician, you will work closely with the Academy Senior Technician to deliver 1st and 2nd line technical support across the school. You will be at the heart of our daily operations—keeping classroom technology running smoothly, supporting staff and pupils, and helping maintain a safe, secure digital environment in line with Department for Education (DfE) standards.
This is a brilliant opportunity for an enthusiastic technician looking to develop their technical skills, gain hands-on experience across cloud, network, and endpoint systems, and make a genuine difference in a vibrant school community.
Contract: Full-time, Permanent (37.5 hours per week)
Key Responsibilities
- Provide prompt 1st/2nd line troubleshooting for PCs, laptops, tablets, interactive whiteboards, and AV equipment across classrooms and offices.
- Assist in running 3-2-1 system backups, executing software patch cycles, managing user accounts, and supporting network maintenance.
- Help test and maintain web-filtering and monitoring tools in line with DfE standards and Keeping Children Safe in Education (KCSIE).
- Deploy and support digital accessibility tools (e.g., text-to-speech, screen readers) to ensure SEND pupils can fully access learning.
- Set up AV and sound systems for school assemblies, special events, and faith celebrations.
About You
- We are looking for someone who combines technical curiosity with a positive, service-oriented mindset (Seva).
- GCSE Grade 4/C or above in English and Mathematics (or equivalent).
- Practical experience or a Level 3 qualification in IT / Computer Science.
- Strong working knowledge of Windows OS, cloud platforms (Google Workspace), and basic hardware troubleshooting.
- A supportive, patient approach when working with pupils and non-technical staff.
- Respect for and commitment to upholding the Sikh faith ethos, values, and community spirit of the Academy.
- Knowledge of or willingness to learn school cyber security hygiene and digital safeguarding duties.
Technical Services Support Technician in Wolverhampton employer: ONE Multi Academies Trust
ATAM Academy offers a vibrant and supportive work environment where educators can thrive while making a significant impact on student outcomes. With a focus on professional development and collaboration, staff members are encouraged to grow within their roles, contributing to the rapid improvements of our all-through school in Wolverhampton. Join us to be part of a dedicated team that values community engagement and fosters a culture of excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Support Technician in Wolverhampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ONE Multi Academies Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ONE Multi Academies Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ONE Multi Academies Trust!
✨Direct Apply to ONE Multi Academies Trust
Let's not forget to apply directly through the ONE Multi Academies Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Support Technician in Wolverhampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ONE Multi Academies Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ONE Multi Academies Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ONE Multi Academies Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
