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For Companies At a Glance
- Tasks: Support customers with data integration and analytics in a fast-paced environment.
- Company: One Model is a leading vendor in the people analytics space, focused on data-driven solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and a supportive workplace culture.
- Why this job: Join a growing team where your contributions directly impact clients and company success.
- Qualifications: 2 years of experience with HR data systems and analytics; analytical thinking is key.
- Other info: Diversity is valued; apply even if you don't meet every requirement.
The predicted salary is between 57600 - 64800 ÂŁ per year.
One Model is experiencing fast growth as a leading vendor in the growing people analytics space. Working in Customer Success, we are seeking an analyst with a People Analytics background to support our growing customer base through their data integration, analytics and insights journey.
Responsibilities
- Intake, triage, and execute tier 1 troubleshooting and reporting of One Model application and data modeling issues across a portfolio of customers.
- Coordinate internally with Data and System Engineers to troubleshoot and identify data integrity, data quality, and application issues.
- Support a variety of ongoing customers HR data ingestion and transformation needs through:
- Communicate externally, intake, and review of new data integration and modeling requests across One Model customer base and systems, including the gathering of foundational requirements from the customer (e.g., dimension changes, new data fields, changes to data field business logic, etc.)
- One Model Data source configuration, ingestion, and transformation.
- Monitor and troubleshoot basic integration, data source and load issues and requests.
- Communicate with and advise customers on application functionality to best meet their identified business goals.
- Provide standardized customer enablement/training for new and existing customers as required.
- Support large Enterprise customers on implementations and key reporting/analytics projects.
- Collaborate internally with Product and Engineering teams to identify, prioritize and deliver product fixes and enhancements to customers.
- Assist with creation and continued documentation of customer support processes, including but not limited to customer onboarding, custom enhancement requests, and enablement.
- Support and partner with One Model Product Team on knowledge management and product documentation needs (Internal and External).
- Engage in support of broader team and One Model initiatives.
About You
- You’re someone early in their people analytics career, though have already had some exposure to HR data systems, data transformation, and reporting.
- You’re an analytical thinker with the ability to troubleshoot occasionally ambiguous and complex problems.
- You have an interest in external client-facing work and enjoy supporting customers through both technical and non-technical challenges.
- You have at least 2 years exposure to HR data systems including but not limited to: SAP, SuccessFactors, Workday, Taleo, Greenhouse, UltiPro, etc.
- You have at least 2 years experience working in data analytics and visualization, business intelligence or HR reporting.
- You’re able to manage a range of tasks and collaborate with a global team.
- You’re comfortable working with ambiguity, with processes at times being designed and enabled “as you go”.
- You have an intellectual curiosity and are able to work through problems as well as knowing when to ask others for help.
What’s In It For You
- Flexibility to work remotely, collaborating with colleagues globally.
- A friendly, inclusive, and respectful workplace culture.
- The opportunity to contribute significantly to a young company and team.
- Generous compensation and attractive performance pay structure.
At One Model we pride ourselves on our supportive and inclusive work environment and are confident that you will feel included here regardless of your demographic. We see the value of having a diverse workforce, which is why we encourage you to apply for the role even if you don't think you're a 'perfect fit'.
Base Salary Range $80,000 - $90,000 USD
People Analytics Support Analyst employer: One Model
Contact Detail:
One Model Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Analytics Support Analyst
✨Tip Number 1
Familiarise yourself with the specific HR data systems mentioned in the job description, such as SAP, Workday, and SuccessFactors. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to tackle the role.
✨Tip Number 2
Engage with online communities or forums related to people analytics. Networking with professionals in the field can provide you with insights into current trends and challenges, which you can reference during interviews to show your enthusiasm and knowledge.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you've successfully resolved data issues or improved processes, as this will highlight your analytical skills and problem-solving abilities to potential employers.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex data concepts to non-technical stakeholders. This is crucial for the role, as you'll be advising customers on application functionality and ensuring they meet their business goals.
We think you need these skills to ace People Analytics Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HR data systems and analytics. Emphasise any specific tools you've used, such as SAP or Workday, and detail your role in data transformation and reporting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your analytical skills and how they align with the responsibilities of troubleshooting and supporting customers in their data journey.
Showcase Relevant Experience: When answering application questions, provide concrete examples of your past experiences with data integration and customer support. Highlight any specific projects where you successfully managed data issues or collaborated with teams.
Research One Model: Familiarise yourself with One Model's approach to people analytics. Understanding their data-first philosophy will help you articulate why you're a good fit for their team and how you can contribute to their goals.
How to prepare for a job interview at One Model
✨Showcase Your Analytical Skills
As a People Analytics Support Analyst, you'll need to demonstrate your analytical thinking. Be prepared to discuss specific examples of how you've tackled complex problems in the past, especially those related to HR data systems.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of the HR data systems mentioned in the job description, such as SAP, Workday, and SuccessFactors. Being able to speak confidently about these tools will show your preparedness and relevance for the role.
✨Prepare for Customer-Facing Scenarios
Since the role involves external communication with customers, think of scenarios where you've successfully supported clients or resolved their issues. Highlight your ability to communicate technical information clearly and effectively.
✨Emphasise Your Team Collaboration Skills
Collaboration is key in this role. Be ready to share experiences where you've worked with cross-functional teams, particularly in troubleshooting or project implementations. This will illustrate your ability to work well in a global team environment.
