At a Glance
- Tasks: Support patients and ensure smooth operations at The Light Surgery.
- Company: Join a friendly team at The Light Surgery in Leeds.
- Benefits: Enjoy 25 days annual leave, NHS pension, and professional development opportunities.
- Other info: Full training provided; no prior experience necessary.
- Why this job: Make a positive impact in healthcare while gaining valuable experience.
- Qualifications: Excellent communication skills and a friendly attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you! The Light Surgery is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a 6-month fixed-term contract.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.
Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.
Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity; Paternity and Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- Continued personal and professional development
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Note: Candidates who have previously applied and were unsuccessful do not need to reapply.
Equality and Diversity
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Patient Navigator (fixed-term contract) employer: One Medical
At The Light Surgery in Leeds, we pride ourselves on being an excellent employer that values each team member's contributions and fosters a supportive work environment. With a focus on employee growth, we offer comprehensive training, generous annual leave, and a robust NHS pension scheme, ensuring our staff feel appreciated and empowered to make a positive impact in Primary Care. Join us and be part of a dedicated team that prioritises outstanding patient care while enjoying unique benefits like enhanced family leave policies and access to NHS discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Navigator (fixed-term contract)
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Navigator (fixed-term contract)
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so One Medical knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for One Medical:Finally, take the time to tailor your application for One Medical specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at One Medical
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at One Medical.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at One Medical and contribute positively to patient care.
