At a Glance
- Tasks: Welcome patients, manage appointments, and provide outstanding support in a busy healthcare environment.
- Company: Join a supportive team at OneMedical Group in Milton Keynes.
- Benefits: Enjoy 25 days annual leave, NHS pension, and access to discounts.
- Other info: Full training provided, with opportunities for career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Great communication skills and a friendly attitude; healthcare experience is a plus but not required.
The predicted salary is between 25000 - 27000 £ per year.
Join Our Team as a Patient Navigator/Medical Receptionist in Milton Keynes! Fixed-Term Contract 3 or 6 months! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!
We are seeking a Medical Receptionist, also known as Patient Navigator, to join our teams in Milton Keynes. Successful candidates should be available to work across Whitehouse Surgery, Brooklands Health Centre and Neath Hill Health Centre when needed. You will only be required to work at one site per day. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast‑paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check‑ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time‑management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Note
- Previous unsuccessful candidates need not re‑apply.
- This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.
System used SystmOne & EMIS
Our Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Participation in OMG’s refer a friend scheme
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
- £12.71 per hour
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Patient Navigator in Milton Keynes employer: One Medical
Join a supportive and dynamic team at OneMedical Group in Milton Keynes, where your role as a Patient Navigator is valued and essential to delivering outstanding patient care. Enjoy a range of benefits including an NHS pension with generous employer contributions, 25 days of annual leave, and opportunities for professional growth in a friendly work environment that prioritises equality and inclusion. With full training provided, this is an excellent opportunity for those looking to make a meaningful impact in healthcare while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Navigator in Milton Keynes
✨Tip Number 1
Get to know the company! Research OneMedical Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. This will help you feel more confident when discussing your experience and how it relates to the Patient Navigator position.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or handled a busy environment. This will demonstrate your ability to thrive in the fast-paced setting of a medical reception.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at OneMedical Group. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Navigator in Milton Keynes
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and outgoing nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Patient Navigator role. Highlight any relevant experience, even if it’s not in healthcare, and emphasise your communication skills and ability to handle a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’d be a great fit for the team. Remember, we love a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at One Medical
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Navigator. Familiarise yourself with tasks like managing check-ins, handling patient inquiries, and using IT systems like SystmOne and EMIS. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Patient Navigator, excellent communication is key. During the interview, practice clear and friendly communication. You might be asked to role-play a scenario where you handle a patient inquiry, so be ready to demonstrate your empathy and professionalism in those situations.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, especially when managing multiple phone calls and appointments. Prepare examples from your past experiences where you successfully juggled various tasks or handled a busy environment. This will illustrate your capability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you.
