Patient Navigator in Milton Keynes

Join Our Team as a Patient Navigator/Medical Receptionist in Milton Keynes! Fixed-Term Contract 3 or 6 months! Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

We are seeking a Medical Receptionist, also known as Patient Navigator, to join our teams in Milton Keynes. Successful candidates should be available to work across Whitehouse Surgery, Brooklands Health Centre and Neath Hill Health Centre when needed. You will only be required to work at one site per day. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

What We’re Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast‑paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check‑ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time‑management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

Note

• Previous unsuccessful candidates need not re‑apply.
• This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.

System used SystmOne & EMIS

Our Benefits

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Participation in OMG’s refer a friend scheme
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

Equality, Diversity and Inclusion

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk