At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join a supportive healthcare team in Milton Keynes.
- Benefits: Competitive pay, NHS pension, annual leave, and discounts.
- Other info: Full training provided; perfect for students seeking flexible work.
- Why this job: Flexible hours, gain experience in healthcare, and make a difference.
- Qualifications: Great communication skills and a friendly attitude; healthcare experience is a plus.
The predicted salary is between 12700 - 12700 £ per year.
Join Our Team as a Patient Navigator/Medical Receptionist in Milton Keynes! This is a 0-hours (Bank) contract, providing flexible work to cover staff sickness, annual leave, and periods of increased demand across our Milton Keynes surgeries. There are no guaranteed minimum hours. Shifts will be offered as and when required, and successful candidates should be available to work across Whitehouse Surgery, Brooklands Health Centre and Neath Hill Health Centre when needed. You will only be required to work at one site per day.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast‑paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check‑ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via e‑mail.
- Managing incoming and outgoing correspondence, including e‑mail and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time‑management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Note:
- Previous unsuccessful candidates need not re‑apply.
- This role does not qualify for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application and throughout their employment.
System used: SystmOne & EMIS
Our Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plus Bank holidays (pro rata for the hours worked)
- Extra day of leave per year for work anniversary
- Participation in OMG’s refer a friend scheme
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
- £12.71 per hour
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Patient Navigator (0 hours) in Milton Keynes employer: One Medical
Join OneMedical Group as a Patient Navigator in Milton Keynes, where we prioritise a supportive and flexible work environment. With a commitment to employee growth, we offer comprehensive training, an NHS pension with generous contributions, and various benefits including annual leave and discounts. Our culture fosters inclusivity and teamwork, making it an ideal place for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Navigator (0 hours) in Milton Keynes
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like One Medical.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like One Medical who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Navigator (0 hours) in Milton Keynes
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at One Medical, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at One Medical where specific skills might be in demand.
How to prepare for a job interview at One Medical
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
