At a Glance
- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join The Light Surgery, a supportive and innovative healthcare team in Leeds.
- Benefits: Enjoy 25 days annual leave, NHS pension, and professional development opportunities.
- Other info: Fixed-term contract with potential for personal growth in a dynamic environment.
- Why this job: Make a positive impact in Primary Care while gaining valuable experience.
- Qualifications: Excellent communication skills and confidence with IT systems are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you! The Light Surgery is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a 6-month fixed-term contract.
What We’re Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
At The Light Surgery, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.
Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.
Benefits
- NHS Pension with 20.6% Employer Contribution
- 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity; Paternity and Adoption pay
- Family friendly employment policies
- Special and Significant Event Leave
- Participation in OMG’s refer a friend scheme
- Continued personal and professional development
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme – free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
Note: Candidates who have previously applied and were unsuccessful do not need to reapply.
Equality and Diversity
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Patient Navigator (fixed-term contract) in Leeds employer: One Medical
The Light Surgery in Leeds is an exceptional employer that prioritises a supportive and innovative work culture, making it an ideal place for individuals passionate about healthcare. With benefits such as a generous NHS pension, 25 days of annual leave, and opportunities for personal and professional development, employees are valued and encouraged to grow. Join our welcoming team where your contributions are recognised, and you can make a meaningful impact in Primary Care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Navigator (fixed-term contract) in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Light Surgery. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle pressure, as these are key for the Patient Navigator role.
✨Tip Number 3
Be yourself! During the interview, let your friendly and professional personality shine through. They’re looking for someone who can connect with patients, so don’t be afraid to show your warmth and empathy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Patient Navigator position.
We think you need these skills to ace Patient Navigator (fixed-term contract) in Leeds
Some tips for your application 🫡
Be Yourself!:When writing your application, let your personality shine through. We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature!
Tailor Your Application:Make sure to highlight your communication skills and any relevant experience in healthcare or admin roles. We love seeing how your background fits with what we’re looking for!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and bullet points where necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at One Medical
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Navigator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Patient Navigator, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle patient inquiries with empathy and professionalism.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment at The Light Surgery, it's important to showcase your organisational abilities. Prepare to discuss how you manage multiple tasks or appointments simultaneously. You could even share a specific instance where your organisational skills made a difference in your previous work.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the training process or how the team collaborates to ensure a positive patient experience. Thoughtful questions can leave a lasting impression on your interviewers.
