At a Glance
- Tasks: Lead and inspire teams to transform healthcare delivery and enhance patient experiences.
- Company: Join One Medical, a pioneering primary care provider backed by Amazon.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: 3+ years in management, strong communication skills, and a passion for service.
The predicted salary is between 50000 - 60000 £ per year.
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
The Opportunity:
We're seeking an Operations Manager to help transform primary care delivery and improve healthcare accessibility. You'll oversee up to five locations, managing office teams, including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers. Key responsibilities include operational oversight, compliance, quality, customer experience, budgeting, and team development. Reporting to the Senior Operations Manager, you'll drive performance metrics across your practices and Metropolitan Service Area (MSA) to meet patient and team experience goals.
You are a strong team leader, innovative problem-solver, and critical thinker, with a love for service and a passion for changing healthcare. You are a self-starter who can develop ideas independently, prioritise, adapt quickly to team needs, and strategically align team goals with the organisation’s goals to drive results. You are financially savvy, self-aware, and a continual learner who focuses on the big picture and emphasises developing talent, driving performance and all things people, process and office management. You have a strong commitment to patient safety and high standards of service to deliver on being the earth’s most customer-centric primary care provider. If this sounds like you, we would love to connect.
What you’ll work on:
- Lead office team using CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) and Lean principles to achieve patient/team experience goals
- Drive operational, financial, and business performance including staffing and lab operations
- Lead continuous improvement initiatives and organisational metrics through Lean methodologies
- Develop team through onboarding, training, coaching, and career development
- Partner with Clinical Leadership on quality outcomes, safety, and compliance
- Drive strategic growth through cross-functional collaboration and new office launches
- Manage practice expenses, procurement, and budget while reducing waste
- Oversee administrative functions including escalations, service recovery, and provider scheduling
These responsibilities are intended to describe the general nature and level of work being performed by team members assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by team members in this classification. Other job related duties may be assigned by management.
What you’ll need:
- 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams
- At least 1 year of experience as a direct manager of teams in multiple locations or departments, or at least 1 year of experience as a direct manager of large teams (10+ employees)
- Strong written and verbal communication skills, with the ability to think clearly, analyse quantitatively, problem-solve, support scope of requirements and prioritise
- Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
- Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability
- Proven track record of leading successful change management and process improvement efforts
- Analytical thinking, attention to detail, ability to influence others, and exceptional organisational skills
- Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
This is a full-time role based in-person with our team and patients at our Brightleaf Square (Durham, NC) and Wake Forest (Wake Forest, NC) offices.
Practice Manager in Durham employer: One Medical
One Medical is an exceptional employer that prioritises a supportive and innovative work culture, empowering employees to transform healthcare delivery. With a strong focus on professional growth, team development, and a commitment to patient safety, staff are encouraged to thrive in their roles while contributing to meaningful change in the industry. Located in vibrant areas like Brightleaf Square and Wake Forest, employees enjoy a collaborative environment that fosters creativity and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Durham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like One Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at One Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like One Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager in Durham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at One Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at One Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to One Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at One Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at One Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research One Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
