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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy and professionalism.
- Company: Join the friendly team at Whitehouse Surgery, a modern health centre in Milton Keynes.
- Benefits: Enjoy 33 days annual leave, NHS pension, and full training provided.
- Other info: Flexible hours available; great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in patient care while developing your communication and organisational skills.
- Qualifications: Confident communicator; healthcare experience is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Receptionist (Patient Navigator) at Whitehouse Surgery. Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm when managing multiple phone calls each day? If so, we would love to hear from you.
About the Role: We are looking for a Receptionist (Patient Navigator) to join our welcoming administrative team at Whitehouse Surgery. The successful candidate will ideally have prior experience within a GP practice and will be a confident communicator with a friendly and welcoming nature. This is a permanent contract. Full-time (40 hours/week) and part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.
What We Are Looking For:
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities:
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You Will Bring:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Please note: Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.
About Whitehouse Surgery: Whitehouse Surgery is a modern, purpose-built health centre serving all Milton Keynes residents. Conveniently located on the V4 between the H3 and H4, with ample parking, we are rated Good by the CQC. As part of the OneMK Primary Care Network, we deliver high-quality, patient-centred care through our multidisciplinary team of GPs, nurses, pharmacists, social prescribers, mental health workers, and dedicated administrative staff.
Why join us? Our Benefits include NHS Pension with 20.6% Employer Contribution and 33 days annual leave.
Patient Navigator employer: One Medical Group
Contact Detail:
One Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Whitehouse Surgery. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle multiple tasks, just like you'd need to as a Patient Navigator.
✨Tip Number 3
Be yourself! During the interview, let your friendly and professional nature shine through. Remember, they’re looking for someone who can connect with patients, so don’t be afraid to show your personality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Patient Navigator position.
We think you need these skills to ace Patient Navigator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in healthcare or administrative roles. Even if it’s not essential, showing us how your skills align with the Patient Navigator role will definitely catch our eye.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at One Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Navigator. Familiarise yourself with tasks like managing patient check-ins and handling inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Patient Navigator, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable discussing how you'd handle patient queries or manage multiple phone calls.
✨Highlight Your Organisational Skills
In a fast-paced environment like Whitehouse Surgery, being organised is crucial. Prepare examples from your past experiences where you successfully managed your time or handled multiple tasks simultaneously. This will show that you can thrive under pressure.
✨Be Ready to Discuss IT Proficiency
Since confidence in using IT systems is important, be prepared to talk about your experience with similar software. If you’ve used any healthcare systems before, mention them! If not, express your willingness to learn and adapt quickly to new technologies.