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- Tasks: Welcome patients, manage appointments, and handle inquiries with empathy.
- Company: Join a modern health centre dedicated to community care.
- Benefits: Enjoy 33 days annual leave, NHS pension, and employee assistance programs.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Full training provided; flexible hours available for work-life balance.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Receptionist (Patient Navigator) at Whitehouse Surgery. Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm when managing multiple phone calls each day? If so, we would love to hear from you.
About the Role: We are looking for a Receptionist (Patient Navigator) to join our welcoming administrative team at Whitehouse Surgery. The successful candidate will ideally have prior experience within a GP practice and will be a confident communicator with a friendly and welcoming nature. This is a permanent contract. Full-time (40 hours/week) and part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.
What We’re Looking For:
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities:
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What You’ll Bring:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Please note: Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.
About Whitehouse Surgery: Whitehouse Surgery is a modern, purpose-built health centre serving all Milton Keynes residents. Conveniently located on the V4 between the H3 and H4, with ample parking, we are rated Good by the CQC. As part of the OneMK Primary Care Network, we deliver high-quality, patient-centred care through our multidisciplinary team of GPs, nurses, pharmacists, social prescribers, mental health workers, and dedicated administrative staff.
Why join us? Our Benefits include:
- NHS Pension with 20.6% Employer Contribution
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Participation in OMG's refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
About OneMedical Group (OMG): At OneMedical Group, we believe there’s a better way to care for communities. Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process, we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email.
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Patient Navigator in Milton Keynes employer: One Medical Group
Contact Detail:
One Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator in Milton Keynes
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Whitehouse Surgery. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your communication skills and ability to handle multiple tasks, just like the job description mentions.
✨Tip Number 3
Show your personality! When you meet the team, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who fits in well with their culture, so be yourself and let them see your passion for patient care.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Patient Navigator position.
We think you need these skills to ace Patient Navigator in Milton Keynes
Some tips for your application 🫡
Show Your Friendly Side: As a Patient Navigator, your friendly and welcoming nature is key! Make sure to highlight your communication skills and any experience you have in customer service or healthcare. We want to see how you connect with people!
Keep It Organised: In a fast-paced environment like ours, organisation is crucial. When writing your application, mention any tools or methods you use to stay organised, especially if you've managed multiple tasks or schedules before. We love a well-structured application!
Be IT Savvy: Confidence in using IT systems is a must for this role. If you've worked with specific software or systems, don’t forget to mention them! Show us that you're ready to dive into our systems with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Whitehouse Surgery!
How to prepare for a job interview at One Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Navigator. Familiarise yourself with the tasks mentioned in the job description, like managing check-ins and handling patient inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Patient Navigator, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Your IT Confidence
Since the role requires using IT systems, be ready to discuss your experience with technology. If you’ve used similar systems before, mention them. If not, express your willingness to learn and adapt quickly to new software, as this shows your proactive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the surgery's approach to patient care. This not only shows your interest in the position but also helps you assess if the workplace is the right fit for you.
