At a Glance
- Tasks: Lead HR operations across multiple sites and support high-performing teams.
- Company: Family-run healthcare organisation with a people-first culture.
- Benefits: Competitive salary, 25 days leave, NHS discounts, and career growth opportunities.
- Other info: Relaxed, collaborative office environment with regular national travel.
- Why this job: Make a real impact in shaping HR within a growing organisation.
- Qualifications: Proven HR experience, strong knowledge of UK employment law, and excellent communication skills.
The predicted salary is between 48000 - 62000 £ per year.
We are seeking an experienced HR Operations Manager to lead and strengthen HR delivery across our multi-site healthcare organisation operating across the UK. This is a key operational leadership role responsible for ensuring consistent, compliant, and effective HR service delivery across all sites, while supporting managers and clinical leaders in building confident, high-performing teams.
Reporting to the Group Service Delivery Director, the role will act as the bridge between people strategy, delivered by our People Partners (also known as HR Business Partners) and day-to-day operations delivered through our recruitment, advisory and administration functions, ensuring our workforce is engaged, well-supported, and able to deliver outstanding patient care and related services across our group. This role will also work very closely with our Quality and Standards team and specifically the Learning and Development Lead to support a positive employee journey and experience for all of our teams whilst ensuring compliance with regulatory and legal frameworks.
The HR Operations Manager plays a key role in supporting safe and effective staffing levels, workforce performance, regulatory compliance, and a positive employee experience across all locations. Working closely with our service management teams and all our support and ancillary functions, the role will provide operational HR leadership, and will advise on complex workforce matters, supporting effective people management in line with organisational culture, frameworks, policies and employment legislation.
Key areas of responsibility include:
- Lead and oversee HR operations across multiple sites
- Provide direction and governance to the People team
- Ensure consistent application of HR policies, processes, and standards
- Support recruitment strategy and workforce planning across clinical and support roles
- Use HR data and insight to support decision-making and improvement
- Work closely with operational and clinical leaders to ensure workforce effectiveness
- Drive continuous improvement across HR systems and processes, and reporting capability
You will thrive if you:
- Enjoy being hands-on and visible across sites, not just desk-based
- Value strong relationships and a supportive culture
- Like working in an environment where you can shape and improve things
- Are comfortable balancing operational delivery with continuous improvement
What We're Looking For?
Essential:
- Proven HR operations experience in a multi-site environment
- Confidence overseeing all the HR functions, including recruitment, advisory and administration
- Strong knowledge of UK employment law
- Confidence managing employee relations cases independently and escalating strategically, whenever needed
- A pragmatic, solutions-focused approach
- Excellent relationship-building and communication skills
- Highly organised, with the ability to balance multiple priorities
- CIPD Level 5 or equivalent experience
Desirable:
- Healthcare / NHS / regulated sector experience
- Experience in a growing or changing organisation
- CIPD Level 7
Why join us?
We are a family‑run healthcare organisation with over 20 years’ experience delivering NHS services. We combine stability with a genuinely people‑first culture, where ideas are welcomed and you can make a real impact.
- People‑first culture – human decision‑making and accessible leadership
- Real autonomy & impact – shape how HR is delivered, not just maintain it
- Growth opportunity – join us during a period of expansion and help shape HR at scale
- Collaborative leadership – work closely with senior leaders and clinicians
- Flexibility & trust – supportive, balanced working culture
- Stability with purpose – established organisation with a progressive mindset
What else do we offer?
- Opportunity to genuinely influence and improve HR within a growing organisation
- Development and career growth opportunities
- Paid travel expenses
- 25 days annual leave + Bank Holidays (increasing with service) + work anniversary day off
- Company pension
- NHS discounts
Additional information
Recruitment process: minimum two stages, potentially three. Applicants must have the right to work in the UK (no sponsorship available). Early application is encouraged as we may close early due to high interest.
Location & working environment
Our head office is based at Bank Top Support Centre (LS21 1PY), set in a rural location near Leeds. This is an office‑based role with regular national travel to our sites, so flexibility and willingness to travel are essential (own transport required). The office environment is relaxed, collaborative, and dog‑friendly.
HR Operations Manager in Leeds employer: One Medical Group
Join our family-run healthcare organisation in Leeds, where we prioritise a people-first culture and offer a supportive, collaborative work environment. As an HR Operations Manager, you will have the autonomy to shape HR delivery across multiple sites while enjoying opportunities for professional growth and development. With a focus on employee well-being and a commitment to outstanding patient care, this role provides a unique chance to make a meaningful impact in a stable yet progressive organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR field, especially those in healthcare. Attend industry events or join online forums to meet potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've improved HR operations in previous roles. Use data and insights to back up your achievements – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you admire, like ours, and express your interest in working with them. A personal touch can go a long way in landing that dream role.
✨Tip Number 4
Keep learning! Stay updated on the latest HR trends and regulations, especially in the healthcare sector. Consider taking courses or attending workshops to enhance your skills and show potential employers that you're committed to continuous improvement.
We think you need these skills to ace HR Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Manager role. Highlight your experience in multi-site environments and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills match what we're looking for. Don’t forget to mention your hands-on approach and relationship-building skills!
Showcase Your Knowledge of Employment Law:Since a strong knowledge of UK employment law is essential, make sure to highlight your expertise in this area. We love candidates who can confidently manage employee relations cases and navigate complex workforce matters.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at One Medical Group
✨Know Your HR Stuff
Make sure you brush up on your knowledge of UK employment law and HR operations, especially in a multi-site environment. Be ready to discuss how you've managed employee relations cases and the strategies you've used to ensure compliance across different locations.
✨Showcase Your People Skills
This role is all about building strong relationships, so be prepared to share examples of how you've fostered a supportive culture in previous positions. Highlight your communication skills and how you've collaborated with clinical leaders to enhance workforce effectiveness.
✨Demonstrate Your Problem-Solving Ability
Employers want to see that you can balance operational delivery with continuous improvement. Come equipped with specific examples of challenges you've faced in HR operations and how you approached them with a pragmatic, solutions-focused mindset.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle complex workforce matters. Prepare for scenario-based questions where you might need to demonstrate your decision-making process and how you would apply HR policies in real-life situations.
