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- Tasks: Support communities by delivering high-quality housing and tenancy services in a designated neighbourhood.
- Company: One Manchester is dedicated to providing quality homes and services, fostering community growth.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while working in a creative and ambitious environment.
- Qualifications: Experience in housing or customer service, strong IT skills, and a commitment to community regeneration.
- Other info: We promote diversity and inclusion, aiming to interview underrepresented candidates for all roles.
Neighbourhood Officer
Please make an application promptly if you are a good match for this role due to high levels of interest.
Salary: £41,903
Location: Manchester – Agile
Full Time, Permanent
Closing Date: Friday 13th February
Support our communities. See the difference you can make in our city.
At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We\’re looking for someone who can assist in the delivery of a customer focused service in a defined geographical area, delivering a high-quality housing and tenancy service. Working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence and deliver an exceptional ‘first point of contact resolution’ customer experience.
You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities.
What we’re looking for:
Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services.
An understanding of effective estate and tenancy management, with experience of delivering a range of related neighbourhood management services.
An understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods.
Good IT skills alongside good organisational skills with an ability to manage own workload, plan and prioritise whilst being flexible, positive and enthusiastic.
Customer focused with a desire to provide services to a high standard.
Experience of working collaboratively with key stakeholders and partners to achieve community and neighbourhood regeneration.
Demonstrable experience in relation to safeguarding.
Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating \’the Rooney Rule\’. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. xiskglj We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role
Neighbourhood Officer employer: One Manchester
Contact Detail:
One Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local area and community needs in Manchester. Understanding the specific challenges and opportunities within the neighbourhood you’ll be working in will help you demonstrate your commitment to creating a thriving community during interviews.
✨Tip Number 2
Network with professionals in the housing sector or related fields. Attend local community events or workshops to connect with potential colleagues and stakeholders, which can provide valuable insights and possibly even referrals for your application.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed challenges in previous roles. Be ready to discuss specific situations where you improved customer service or resolved tenancy issues effectively.
✨Tip Number 4
Research One Manchester’s initiatives and values. Being able to articulate how your personal values align with their mission to support communities will make you a more compelling candidate during the interview process.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the housing sector or similar roles. Emphasise your skills in delivering high-quality customer service and tenancy management, as these are key aspects of the Neighbourhood Officer position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for community support and your understanding of effective estate and tenancy management. Use specific examples from your past experiences to demonstrate how you can contribute to creating thriving neighbourhoods.
Highlight Relevant Skills: In your application, clearly outline your IT skills, organisational abilities, and experience in working collaboratively with stakeholders. These skills are essential for managing your workload and providing excellent customer service.
Showcase Your Commitment to Diversity: Mention any experience you have in promoting equality, diversity, and inclusion within communities. This aligns with One Manchester's commitment to these values and can strengthen your application.
How to prepare for a job interview at One Manchester
✨Know Your Neighbourhood
Familiarise yourself with the specific neighbourhood you will be working in. Understand its challenges, strengths, and the community's needs. This knowledge will help you demonstrate your commitment to creating a thriving environment during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the Neighbourhood Officer position.
✨Demonstrate Collaborative Experience
Be ready to discuss your experience working with stakeholders and partners. Share specific instances where collaboration led to successful outcomes in community or neighbourhood projects, showcasing your teamwork skills.
✨Highlight Your Problem-Solving Abilities
Think of scenarios where you've faced challenges in housing or community management. Prepare to explain how you approached these problems with innovative solutions, reflecting the solution-focused approach that One Manchester values.
