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- Tasks: Manage Right to Buy and Right to Acquire applications, ensuring compliance and excellent customer service.
- Company: One Manchester, a community-focused organisation dedicated to providing quality homes and services.
- Benefits: Competitive salary, flexible working, and opportunities for personal and professional growth.
- Other info: Join a diverse team committed to equality and inclusion, with great potential for career advancement.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: Knowledge of RTB/RTA legislation, good IT skills, and strong customer service abilities.
The predicted salary is between 41655 - 41655 £ per year.
Location: Manchester - Agile
Full Time, Permanent
Closing Date: 7th May 2026
Interview Date: 11th May 2026
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
Youll provide an effective, customer-focused service for the processing of Right to Buy (RTB) and Right to Acquire (RTA) applications and sales, ensuring compliance with legislative requirements throughout. Youll manage customer enquiries and applications, confirm eligibility, secure required customer contributions, and oversee the continuous improvement of procedures, making full use of QL and Documotive to track live cases and monitor performance. The role also includes supervising the RTB and RTA Sales Assistant, supporting their development while ensuring high standards of customer service are maintained.
Youll oversee activity through to sale completion, ensuring systems are updated to reflect changes in property status, supporting financial accounting and reconciliation of disposals, and providing information to reclaim RTA grants. Working closely with internal teams and external solicitors, youll also manage legal enquiries and post-sale matters, including deeds of postponement and other legal requirements associated with RTB and RTA sales.
What were looking for:
- Knowledge of preserved Right to Buy and Right to Acquire legislation and practice.
- Intermediate IT skills.
- Good standard of numeracy and literacy.
- Good customer service and communication skills.
- Self-motivated.
- Ability to prioritise own workload.
Why take up the challenge with One Manchester? This really is a great place to work. Weve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, were rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, wed love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities, its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
RTB & RTA Sales Manager in Manchester employer: One Manchester
Contact Detail:
One Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTB & RTA Sales Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research One Manchester's values, mission, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to customer service and compliance, as these are key for the RTB & RTA Sales Manager role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or how they measure success in the role shows that you're proactive and engaged. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s the quickest way to get your application noticed and ensures you’re considered for all the exciting opportunities we have at One Manchester.
We think you need these skills to ace RTB & RTA Sales Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the RTB & RTA Sales Manager role. We want to see how you can make a difference in our communities!
Show Off Your Customer Service Skills: Since this role is all about providing a customer-focused service, don’t forget to showcase your communication and customer service skills. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at One Manchester
✨Know Your Legislation
Make sure you brush up on the preserved Right to Buy and Right to Acquire legislation. Understanding these laws will not only help you answer questions confidently but also show that you're serious about the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about delivering a customer-focused service.
✨Demonstrate Your IT Proficiency
Since you'll be using systems like QL and Documotive, it’s a good idea to familiarise yourself with similar software or tools. Be ready to discuss your intermediate IT skills and how they can help streamline processes in the role.
✨Prepare for Team Dynamics
As you'll be supervising an assistant, think about your leadership style and how you can support their development. Be prepared to discuss how you would maintain high standards of customer service while managing a team.