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- Tasks: Coordinate day-to-day planning for Repairs Teams and ensure customer satisfaction.
- Company: One Manchester, a community-focused organisation dedicated to providing quality homes and services.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience as a Planner and strong communication skills are essential.
- Other info: Join a dynamic team committed to equality, diversity, and inclusion.
The predicted salary is between 33049 - 46269 £ per year.
Salary: £33,049
Location: Manchester - Agile
Full Time, Permanent
40 hours per week
Closing Date: 20th January 2026
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting position available for a Planner to join us!
You will:
- Co-ordinate the day-to-day planning of works for the Repairs Teams efficiently and effectively.
- Work with the dynamic scheduling system, ensuring all appointments are completed within target and to the satisfaction of the customer.
- Appoint, monitor and control the workflow of Jobs through to the Responsive Repairs Team.
- Meet the expectations of our customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy.
- Support the delivery of One Manchester response to Awaab's Law, ensuring that repairs are correctly diagnosed and scheduled in line with agreed timescales.
- Ensure the work scheduling within the Repairs Hub offers the best outcomes for our customers and aims to resolve issues at the first point of contact.
What we're looking for:
- Experience as a Planner in a similar role.
- Excellent verbal and written skills across a broad range of audience including managers, colleagues, and customers and have the ability to respond to customers' differing needs.
- Ability to remain calm under pressure operating with empathy, understanding and diplomacy.
- Ability to work effectively as a part of a team.
Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we’d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do.
We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an underrepresentation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part-time hours please give us a call and we can let you know if this can be considered for a particular role.
Planner / Scheduler in Manchester employer: One Manchester
Contact Detail:
One Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner / Scheduler in Manchester
✨Tip Number 1
Get to know the company! Research One Manchester and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a Planner/Scheduler, you'll need to interact with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can respond effectively to different needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining One Manchester and contributing to our mission of providing great services and opportunities for the community.
We think you need these skills to ace Planner / Scheduler in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planner/Scheduler role. Highlight your relevant experience and skills that match what we're looking for, like your ability to coordinate effectively and communicate well with customers.
Showcase Your Skills: Use specific examples to demonstrate your excellent verbal and written communication skills. We want to see how you've successfully interacted with different audiences in previous roles, so don’t hold back on those stories!
Keep It Professional Yet Friendly: Remember, we value a friendly approach! While your application should be professional, let your personality shine through. Show us that you can remain calm under pressure and handle customer interactions with empathy and understanding.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at One Manchester
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner/Scheduler inside out. Familiarise yourself with One Manchester's mission and values, especially their commitment to community support and customer satisfaction. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent verbal and written skills are crucial for this role, prepare examples that demonstrate how you've effectively communicated with different audiences in the past. Think about times when you’ve resolved issues or improved processes through clear communication.
✨Stay Calm Under Pressure
The ability to remain calm and empathetic is key in this position. Be ready to discuss scenarios where you had to manage stressful situations or difficult customers. Highlight how you maintained professionalism and found solutions while keeping the customer’s needs in mind.
✨Emphasise Teamwork
One Manchester values collaboration, so be prepared to talk about your experience working in teams. Share specific examples of how you contributed to team success, supported colleagues, or helped resolve conflicts. This will show that you can work effectively within their dynamic environment.
