At a Glance
- Tasks: Coordinate IT services and support change management for seamless operations.
- Company: Dynamic organisation in Manchester with a focus on inclusivity and flexibility.
- Benefits: Generous annual leave, healthcare plan, and professional development support.
- Other info: Agile working environment with excellent career growth opportunities.
- Why this job: Join a team that values innovation and continuous improvement in IT services.
- Qualifications: Experience in IT service management and strong communication skills.
The predicted salary is between 39518 - 39518 £ per year.
- Contact type: Permanent
- Working hours: 35 hours per week, full time
About The Role
Support the IT team in managing change, transition and service coordination activities, ensuring IT services, systems and processes are effectively planned, communicated, implemented and embedded into business‑as‑usual operations.
Work closely with Operations, Service Desk, and Solutions & Architecture teams to ensure service readiness, clear ownership, accurate documentation and successful stakeholder engagement.
- What You’ll Be Doing
- Coordinate IT change and transition activities, ensuring governance and ITSM processes are followed.
- Support service readiness, handovers and business‑as‑usual adoption for new, changed and retiring services.
- Collaborate with key IT teams to manage risks, dependencies, operational impacts and support requirements.
- Maintain visibility of changes, releases and transition activities, providing timely stakeholder updates.
- Support Change Advisory Board (CAB) activities, including documentation, impact assessments and reviews.
- Ensure service documentation, knowledge articles, support models and operational procedures are in place before release.
- Monitor change and transition performance, identify issues and support continuous improvement initiatives.
- Promote consistent ITSM practices and support process, governance and ITSM tool improvements.
- Coordinate IT Business Partnering activities, maintain service improvement logs and support departmental delivery planning.
- What We’re Looking For
- Experience in an IT service management environment, with knowledge of change, release, transition and service improvement processes.
- Understanding of ITIL principles and ITSM best practices.
- Experience supporting IT process improvement, governance and operational documentation.
- Knowledge of administering or supporting ITSM tools, including workflows, reporting and knowledge management.
- Strong planning, coordination and stakeholder management skills.
- Experience managing service readiness, handovers and service improvement initiatives.
- Excellent communication, reporting and documentation skills.
- Proficient in Microsoft 365 and service management reporting tools.
- Ability to build effective relationships across technical teams, suppliers and business stakeholders.
- Organised, proactive and customer‑focused, with a commitment to driving successful service adoption and continuous improvement.
Why join us?
- 27 days’ annual leave when you join us, rising to 30 days after three years’ service, plus UK bank holidays
- The option to buy or sell annual leave through our holiday scheme
- A genuine approach to agile and flexible working, dependent on the role
- An excellent pension scheme with an 11.4% employer contribution through the Smart SHPS DC salary sacrifice scheme
- Supportive people policies that help you balance work and life
- Medicash healthcare cash plan membership, with Level 1 cover paid by us
- A 24/7 Employee Assistance Programme
- Perkbox, our benefits platform giving you access to hundreds of discounts, benefits and wellbeing resources
- A Cycle to Work scheme through Halfords
- Access to Manchester Credit Union for affordable financial support, including loans, savings accounts and money guidance
- Support to gain professional qualifications, with paid memberships fees for relevant professional bodies
- Equality, diversity and inclusion
We’re committed to creating a diverse and inclusive organisation where everyone feels valued, respected, and able to be themselves.
We welcome applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
As part of our commitment to improving representation, we operate the Rooney Rule and aim to interview at least one ethnically diverse candidate for all roles, and at least one female candidate for roles within our Trades and Facilities teams where women are currently underrepresented.
We’re also committed to supporting flexible and agile working where possible.
If you require flexibility or adjusted working arrangements (including part time hours), we encourage you to speak to us as part of the recruitment process and we can let you know if it can be considered for this particular role.
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IT Services Coordinator in Manchester employer: One Manchester
One Manchester is an exceptional employer that prioritises community support and employee growth, making it a fantastic place for a Data Engineer to thrive. With a commitment to flexible working and a culture that values creativity and ambition, employees can unlock their potential while contributing to meaningful projects that enhance the lives of residents in Manchester. Join us to be part of a team that not only focuses on delivering quality homes but also invests in the personal and professional development of its staff.
