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- Tasks: Support communities by managing rent and service charge payments with a focus on customer interaction.
- Company: One Manchester, dedicated to providing quality homes and services for the community.
- Benefits: Flexible working options, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in administration, strong organisational skills, and ability to meet deadlines.
- Other info: Join a dynamic team committed to equality, diversity, and community improvement.
The predicted salary is between 28800 - 43200 £ per year.
Full Time, Permanent
Closing Date: 16th February
Support our communities. See the difference you can make in our city. At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
What we’re looking for:
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you.
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating the Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an underrepresentation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part-time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Collection Assistant in Manchester employer: One Manchester
Contact Detail:
One Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant in Manchester
✨Tip Number 1
Get to know the company! Research One Manchester and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills. As an Income Collection Assistant, you'll be interacting with customers and internal teams. Role-play common scenarios with a friend or family member to build confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Income Collection Assistant position.
We think you need these skills to ace Income Collection Assistant in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your relevant experience in administrative roles and any specific skills that match the job description, like managing rent payments or discussing debt with customers.
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, give examples of how you've successfully managed tasks or projects in the past. We want to see how you can keep things running smoothly, especially under tight deadlines!
Be Proactive and Suggest Improvements: One Manchester values innovation, so don’t hesitate to share any ideas you have for improving efficiency in income collection processes. This shows us that you're not just a follower but someone who can contribute positively to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our fantastic team at One Manchester!
How to prepare for a job interview at One Manchester
✨Know Your Stuff
Before the interview, make sure you understand One Manchester's mission and values. Familiarise yourself with their income collection processes and how they support communities. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Skills
Be ready to discuss your administrative experience and how it relates to the Income Collection Assistant role. Highlight your organisational skills and attention to detail by sharing specific examples of how you've successfully managed tight deadlines or improved processes in previous jobs.
✨Prepare for Customer Interactions
Since you'll be discussing debt with customers, think about how you would approach sensitive conversations. Prepare examples of how you've handled similar situations in the past, focusing on your empathy and problem-solving skills. This will demonstrate your ability to maintain a positive relationship with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in income collection, or how they measure success. This shows that you're not only interested in the role but also eager to contribute to the team's goals.
