At a Glance
- Tasks: Support income collection processes and engage with former tenants to negotiate repayment arrangements.
- Company: One Manchester, dedicated to providing quality homes and community support.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Join a supportive team focused on equality, diversity, and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration, strong organisational skills, and IT proficiency.
The predicted salary is between 28436 - 28436 £ per year.
Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Assistant to join our Income and Allocations team. As a key part of the service, you’ll help support the delivery of essential business functions by working closely with customers, internal departments and external partner agencies.
In this role, you’ll contribute to the effective and efficient operation of our income collection processes, with a particular focus on managing and reducing former tenant arrears, which will make up approximately 50% of the role. You’ll independently manage a caseload, engage with former tenants and negotiate affordable and sustainable repayment arrangements.
What we’re looking for:
- Experience in an administrative role and working to tight deadlines
- Experience of working in a targeted environment and delivering on KPI’s
- Able to work as part of a team and on own initiative to meet objectives/deadlines.
- Good working knowledge of IT systems.
- Able to maintain records and to write concise, accurate and relevant notes.
- Strong organisational skills, attention to detail, and the ability to manage competing priorities.
Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Assistant in Manchester employer: One Manchester
One Manchester is an exceptional employer dedicated to making a positive impact in the community. With a strong focus on employee growth and a supportive work culture, we offer flexible working arrangements and opportunities for professional development. Join us in our mission to provide quality homes and services while enjoying a rewarding career in a dynamic and inclusive environment.
