At a Glance
- Tasks: Support communities by managing rent and service charge payments effectively.
- Company: One Manchester, a passionate provider of quality homes and services.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Join a supportive team focused on equality, diversity, and community improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and ability to meet performance targets.
The predicted salary is between 27395 - 30455 £ per year.
Salary: £27,395 per annum
Location: Manchester - Agile
Full Time, Permanent
Closing Date: 16th February 2026
Support our communities. See the difference you can make in our city.
At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
What we’re looking for:
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Collection Assistant (Debt Recovery / Collection) employer: One Manchester
At One Manchester, we pride ourselves on being more than just a landlord; we are dedicated to enhancing the lives of our customers and communities. With a supportive and flexible work culture, we offer meaningful opportunities for professional growth while making a tangible difference in the city of Manchester. Join us as an Income Collection Assistant and be part of a team that values creativity, ambition, and inclusivity, all while enjoying the benefits of agile working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant (Debt Recovery / Collection)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what One Manchester stands for and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it's time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the One Manchester team.
We think you need these skills to ace Income Collection Assistant (Debt Recovery / Collection)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your relevant experience in administrative roles and any specific achievements related to debt recovery or income collection.
Showcase Your Skills:We want to see your organisational skills and attention to detail shine through. Use examples from your past work to demonstrate how you've successfully managed tight deadlines and maintained accurate records.
Be Personable:Since you'll be interacting with customers, it's important to convey your ability to communicate effectively. Share experiences where you've discussed sensitive topics like debt with empathy and professionalism.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with One Manchester.
How to prepare for a job interview at One Manchester
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Assistant. Familiarise yourself with debt recovery processes and how they relate to housing organisations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples from your past experiences where you've successfully managed administrative tasks or met tight deadlines. This will demonstrate your ability to thrive in a performance-driven environment.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. If you're unsure about a question, don't hesitate to ask for clarification.
✨Be Proactive and Positive
Share ideas on how you could improve efficiency in income collection processes. This shows that you're proactive and willing to contribute to the team's success. A positive attitude can go a long way in making a great impression!
