Head of Insight, Intelligence and Performance

Manchester - Agile

Salary: £72,129.30

Full time, Permanent

Closing date: 19th November

Build our communities. See the difference you can make in our city.

At One Manchester we’re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability.

As our Head of Insight, Intelligence and Performance, you will be responsible for developing and implementing a best-in-class, data-driven Performance and Insight Framework. This will provide assurance to the Board, senior leadership, and managers that we are compliant; while delivering meaningful insights from data to continually improve customer experience and substantially enhance the way our business operates through advanced data capabilities.

Critical knowledge, skills and experience required:

• High level of analytical skills: problem-solving, critical thinking, creative thinking
• Track record of delivering a performance dashboard and insight framework to provide managers and directors with data-driven insights to inform future decision making
• Educated to Degree level or relevant equivalent experience and evidence of and commitment to continual professional and management development
• The ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations that leverage meaningful insights to drive operational improvements
• Solid track record of driving improvements in and across teams to achieve targets and outcomes, fostering a performance culture through enhanced data capabilities
• Experience with understanding complex business problems, and ability to match them to the right statistical techniques, ensuring data-driven solutions that transform business operations.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.