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- Tasks: Deliver exceptional customer service and resolve issues on the first contact.
- Company: One Manchester, a community-focused organisation managing over 12,000 homes.
- Benefits: Competitive salary of £27,495, evening shifts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months experience in customer service and excellent communication skills.
- Other info: Join a diverse team committed to equality and community growth.
The predicted salary is between 27495 - 27495 £ per year.
Responsibilities
- Deliver a quality experience to all customers by resolving issues at the first point of contact.
- Meet customer expectations through interactions that are easy, friendly, and demonstrate high levels of skills, knowledge and autonomy.
- Support the delivery of One Manchester’s response to Awaab’s Law, ensuring repairs are correctly diagnosed and scheduled in line with agreed timescales.
- Provide additional support to the Repairs Hub when required by customer demand and service delivery standards.
- Carry out any other duties in line with the main responsibilities.
- Respond to customers’ differing needs, taking into consideration equality, diversity and inclusion, and tailor services when appropriate.
Qualifications and Skills
- Excellent verbal and written communication skills across a broad range of audiences including managers, colleagues and customers.
- Ability to remain calm under pressure, operating with empathy, understanding and diplomacy.
- Ability to work effectively as part of a team.
- Ability to adapt style to meet the needs of individuals, particularly in sensitive situations and for people with specific needs or vulnerabilities.
- Ensure safeguarding issues are identified and escalated appropriately.
- Demonstrate One Manchester values, always maintaining a positive can-do attitude.
- Effectively and sensitively manage social media enquiries to maintain the positive reputation of One Manchester.
- At least 12 months experience in a customer services environment.
Hours and Compensation
- Work a rota-based shift during service operating hours, including evening work until 7pm and Saturdays.
- Salary: £27,495 per annum.
Company Overview
One Manchester owns and manages over 12,000 homes across central, south and east Manchester. We are more than a landlord; we invest in new and existing homes, provide money advice, wellbeing, employment and training support, and build strong partnerships to support inclusive growth. We focus on offering a range of services, including employment opportunities, new developments, and ensuring our customers have safe homes to live in.
Equal Employment Opportunity
In accordance with our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester operates the Rooney Rule. We aim to interview at least one ethnically diverse candidate for all roles and at least one female candidate for trades and facilities teams where we experience underrepresentation.
Customer Hub Advisor x2 in Cardiff employer: One Manchester
Contact Detail:
One Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Advisor x2 in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Manchester. Understand their values and how they support the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to build your confidence. Remember, showing empathy and understanding is key in this role!
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, demonstrate how you can adapt your style to different audiences. Whether it’s a manager or a customer, showing you can connect with everyone is crucial for a Customer Hub Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Hub Advisor x2 in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've resolved issues and met customer expectations in the past. Use specific examples that demonstrate your ability to remain calm under pressure and adapt your communication style.
Tailor Your Application: Take a moment to read through the job description and align your application with it. We love seeing candidates who understand our values and can show how they embody them in their work. Personalise your cover letter to reflect how you can contribute to One Manchester's mission.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at One Manchester
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you’ve resolved issues in the past, especially at the first point of contact. Think of specific examples where you demonstrated empathy and understanding, as these are key traits for a Customer Hub Advisor.
✨Familiarise Yourself with Awaab’s Law
Since this role involves supporting One Manchester’s response to Awaab’s Law, make sure you understand what it entails. Research how it impacts repairs and customer interactions, and be prepared to discuss how you would ensure compliance while maintaining a positive customer experience.
✨Showcase Your Communication Skills
Excellent verbal and written communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to adapt your communication style to meet different customer needs, especially in sensitive situations.
✨Demonstrate Team Spirit
This role requires effective teamwork, so be ready to share experiences where you collaborated successfully with others. Highlight your ability to remain calm under pressure and how you’ve supported colleagues in high-demand situations, showing that you can contribute positively to the team dynamic.