UX Researcher in London

As a UX Researcher, you will work across multiple products, including Privileged Access Management (PAM), Identity Manager (IM), and One Login, to build a deep, shared understanding of users, use cases, and pain points. This is a cross-product role focused on enabling better decisions at both product and portfolio level. You will partner with Product Management and Design to inform discovery, reduce risk, and ensure that user needs are consistently represented across a complex identity and access management ecosystem.

Responsibilities

• Research Strategy & Cross-Product Planning
  • Partner with Product and Design leadership to define research priorities across PAM, IM, and One Login
  • Plan and manage research that supports:
  • Early discovery and problem definition
  • Concept and solution validation
  • Ongoing usability and experience improvement
• Balance product-specific research with foundational and longitudinal studies that benefit multiple teams

Qualifications

• 3–6+ years of experience in UX Research or a closely related role
• Degree in UX, HCI, Psychology, Human Factors, or equivalent practical experience
• Experience conducting research for SaaS and/or enterprise software
• Strong qualitative research skills: quantitative experience is a plus
• Demonstrated ability to influence product decisions through evidence
• Excellent communication skills with technical and non‐technical stakeholders
• Fluent in written and spoken English

Nice to Have

• Experience researching Identity, Security, or other complex technical domains
• Familiarity with accessibility standards (e.g. WCAG)
• Experience working across multiple product teams or portfolios
• Experience with research tools such as Tetra Insights, UX Tweak, or similar

Why This Role Matters

This role ensures that user insight is shared, scalable, and strategic, helping teams build cohesive experiences across PAM, Identity Manager, and OneLogin while avoiding siloed decision‐making.

Why work with us?

Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential. Our team members' health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.