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- Tasks: Be the friendly face of our hotel, managing guest check-ins and requests with flair.
- Company: Join a vibrant hotel in the heart of Shoreditch, known for its unique spirit.
- Benefits: Enjoy competitive pay, discounts, free meals, and wellness-focused perks.
- Why this job: Make a real impact on guest experiences while having fun in a dynamic environment.
- Qualifications: Great communication skills and a passion for hospitality are essential.
- Other info: Opportunities for growth and development in a supportive team atmosphere.
The predicted salary is between 12840 - 26225 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars, and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan, and Kaso, a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm in the heart of Shoreditch, allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
The Role: As a Front Desk Agent, you will be the first and last point of contact for our guests. You will manage arrivals and departures, handle reservations and guest requests, and act as a brand ambassador for the hotel—ensuring every interaction reflects our values, energy, and attention to detail.
Key Responsibilities:
- Deliver a welcoming, confident, and professional check-in and check-out experience
- Anticipate guest needs and proactively resolve queries or concerns
- Handle reservations, billing, and payments accurately and efficiently
- Share local knowledge and hotel recommendations in a natural, engaging way
- Liaise with Housekeeping, Concierge, and other departments to ensure seamless guest journeys
- Maintain immaculate front desk standards at all times
- Uphold brand standards, service culture, and operational procedures
Salary: £12,840 - £26,225 p/a + service charge, plus benefits
This is an opportunity to make your mark on Shoreditch. As a team, we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- 2 days paid volunteering leave per year
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Guest Experience Agent in London employer: One Hundred Shoreditch
Contact Detail:
One Hundred Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time exploring One Hundred and its surroundings. This will help you speak confidently about what makes it special and how you can contribute to the guest experience.
✨Tip Number 2
Practice your people skills! As a Guest Experience Agent, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to sharpen your ability to handle queries and concerns with ease.
✨Tip Number 3
Show off your local knowledge! Guests love insider tips on where to eat or what to see. Brush up on the best spots in Shoreditch so you can impress during your interview and show you're ready to enhance their stay.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at One Hundred.
We think you need these skills to ace Guest Experience Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Agent role. Highlight relevant experiences and skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at One Hundred!
How to prepare for a job interview at One Hundred Shoreditch
✨Know the Hotel Inside Out
Before your interview, take some time to research One Hundred and its offerings. Familiarise yourself with the restaurants, bars, and unique features of the hotel. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Guest Experience Agent, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've successfully handled guest queries or resolved issues. Highlight your ability to anticipate needs and create a welcoming atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the role seriously. Remember, you're representing the brand even before you get the job!
✨Ask Engaging Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training programmes, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
