Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London The Guest Experience Agent As the Guest Experience Agent, you will play a key part in creating unforgettable guest experiences, ensuring that each guest receives personalized attention and exceptional service from the moment they arrive until the end of their stay. The role will report directly to the Assistant Front Office Manager and will have a dotted reporting line to the Rooms Operation Manager at the location the position is based at. Duties & Responsibilities Create memorable first impressions , warmly welcoming guests and delivering a smooth, personalised check-in experience. Anticipate individual guest needs , providing thoughtful recommendations, handling special requests and adding personal touches that make every stay feel exceptional. Be a trusted point of contact throughout the guest journey , working closely with hotel teams to coordinate requests, luggage, rooming and other arrangements seamlessly. Turn challenges into positive experiences , resolving guest concerns with empathy, confidence and a genuine desire to exceed expectations. Bring the destination to life , sharing expert local knowledge and arranging dining, transportation, tours and experiences tailored to each guest. Build lasting guest relationships , recognising returning guests, capturing preferences and feedback, and helping maintain exceptional standards across every touchpoint. Salary: £26,881 + service charge and benefits This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include: Competitive annual salary Guest experience including dinner and drinks 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars Contribution towards Health Cash Plan Life Assurance Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Employee assistance programme TPBN1_UKCT
Guest Experience Agent employer: One Hundred Shoreditch
One Hundred Shoreditch offers a vibrant and supportive work environment for our Housekeeping Porters, where teamwork and attention to detail are highly valued. Located in the heart of London, we provide competitive benefits, opportunities for professional growth, and a culture that prioritises employee well-being and development. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences.
