At a Glance
- Tasks: Create unforgettable guest experiences and provide personalised service from check-in to check-out.
- Company: One Hundred Shoreditch, a vibrant hotel with a focus on guest satisfaction.
- Benefits: Competitive salary, complimentary stays, discounts, and wellness-focused perks.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a fun team and make a real impact on guests' experiences in a trendy location.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, five restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London.
As the Guest Experience Agent, you will play a key part in creating unforgettable guest experiences, ensuring that each guest receives personalized attention and exceptional service from the moment they arrive until the end of their stay. The role will report directly to the Assistant Front Office Manager and will have a dotted reporting line to the Rooms Operation Manager at the location the position is based at.
- Create memorable first impressions, warmly welcoming guests and delivering a smooth, personalised check-in experience.
- Anticipate individual guest needs, providing thoughtful recommendations, handling special requests and adding personal touches that make every stay feel exceptional.
- Be a trusted point of contact throughout the guest journey, working closely with hotel teams to coordinate requests, luggage, rooming and other arrangements seamlessly.
- Turn challenges into positive experiences, resolving guest concerns with empathy, confidence and a genuine desire to exceed expectations.
- Bring the destination to life, sharing expert local knowledge and arranging dining, transportation, tours and experiences tailored to each guest.
- Build lasting guest relationships, recognising returning guests, capturing preferences and feedback, and helping maintain exceptional standards across every touchpoint.
Salary: £26,881 + service charge and benefits. This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Competitive annual salary
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Guest Experience Agent in City of London employer: One Hundred Shoreditch
One Hundred Shoreditch offers a vibrant and supportive work environment for our Housekeeping Porters, where teamwork and attention to detail are highly valued. Located in the heart of London, we provide competitive benefits, opportunities for professional growth, and a culture that prioritises employee well-being and development. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Agent in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Hundred Shoreditch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Hundred Shoreditch
Don't be shy about reaching out to One Hundred Shoreditch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Agent in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Hundred Shoreditch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Hundred Shoreditch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
