Housing & Support Officer

Overview

Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you’re looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing & Support is the place for you.

Salary

£26,750 per annum plus benefits

Location

Walton on Thames

Hours

Full‑time, average 37 hrs per week on a shift basis (to be discussed at interview)

What You’ll Be Doing

• Act as a keyworker to clients, helping them achieve their goals and live independently.
• Provide family mediation and support, bringing families back together.
• Work with a community of professionals to support the right outcomes.
• Problem‑solve together and share learning through team debriefs.
• Support clients with repair issues and repayment agreements for rent arrears.
• Carry out room inspections, health and safety checks and make rooms homely for new residents.
• Plan and run extra‑curricular workshops, such as basketball, table tennis, boxing, yoga and meditation, and bring new ideas and projects to the team.

What You’ll Need

• Ability to develop non‑judgmental professional relationships with clients.
• Ability to manage your own time, delivering outcomes and meeting deadlines.
• An Enhanced DBS check (to be completed by us, upon successful application).
• A full valid driving licence and use of your own car for business purposes.

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.

How We Set You Up for Success

When you join us, you will complete a tailored induction programme, which will include a combination of online training, in‑person training and shadowing. After two years, you will have the opportunity to undertake a relevant extended training course, such as a college course, Open University degree or professional qualification.

Why Work at Transform

Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working, including flexible hours where possible.

Our Benefits

• 28 days annual leave per annum, plus bank holidays (pro‑rated for part‑time).
• One additional wellbeing day per annum (pro‑rated).
• A defined contribution pension scheme.
• Interest‑free staff loans.
• The opportunity to buy or sell up to five days annual leave per holiday year.
• Life assurance cover.

What’s Next

At Transform, we celebrate diversity because we know it’s key to our success. We’re committed to being inclusive, so if you’re passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, let us know, and we’ll be happy to help.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may also have experience in roles such as Support Worker, Housing Support, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Residential Care Worker, and more.