At a Glance
- Tasks: Welcome guests, manage bookings, and ensure smooth check-ins/outs in a vibrant hotel.
- Company: Motel One, a design-forward hotel with a multicultural team.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in the hotel industry.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Experience in hospitality, strong customer service skills, and teamwork spirit.
The predicted salary is between 28103 - 34348 £ per year.
Motel One is hiring for a front desk-oriented role focused on warm guest welcomes, smooth check-ins/outs and efficient service.
You will manage bookings, invoicing, and routine front/back-office tasks while supporting a multicultural team in a dynamic, design-forward hotel environment.
Applicants should have completed an apprenticeship in hotel trade or related industry experience, strong customer-service ethos, fluent English, and be a team player ready to contribute across departments.
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Front Desk & Guest Services Specialist in Newcastle upon Tyne employer: One Hotels & Resorts AG
Motel One is an excellent employer that fosters a vibrant and inclusive work culture, where team members are encouraged to grow and develop their skills in the hospitality industry. With a focus on design-forward environments and a commitment to exceptional guest service, employees enjoy a supportive atmosphere that values collaboration and innovation. Located in a dynamic area, this role offers unique opportunities for career advancement and the chance to be part of a multicultural team dedicated to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Services Specialist in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Hotels & Resorts AG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Hotels & Resorts AG
Don't be shy about reaching out to One Hotels & Resorts AG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk & Guest Services Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Hotels & Resorts AG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Hotels & Resorts AG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
