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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join Motel One, a vibrant hotel chain known for its modern design and friendly atmosphere.
- Benefits: Enjoy a supportive team environment, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests in a stylish setting.
- Qualifications: Experience in hospitality or a passion for customer service; personality is key!
- Other info: Work in a multicultural team and gain insights across various hotel operations.
The predicted salary is between 20000 - 30000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high‑quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check‑in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check‑in and check‑out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no‑shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent United Kingdom Motel One Manchester-Piccadilly immediately employer: One Hotels & Resorts AG
Contact Detail:
One Hotels & Resorts AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent United Kingdom Motel One Manchester-Piccadilly immediately
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings at places like Motel One, and a personal recommendation can go a long way.
✨Tip Number 2
Show your personality! When you get that interview, let your true self shine through. Remember, they’re looking for someone who fits into their friendly team, so don’t be afraid to show your passion for hospitality and your hosting skills.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios, from check-in challenges to managing overbookings. This will show that you’re ready to tackle the real-life situations you’ll face as a Front Office Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Motel One family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Agent United Kingdom Motel One Manchester-Piccadilly immediately
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in authenticity. When writing your application, let your true personality shine through. Show us who you are and why you’re passionate about joining the Motel One team!
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Agent role. Highlight your relevant experience in hospitality and any skills that align with our values of quality service and teamwork.
Show Your Passion: We love candidates who are genuinely excited about the hotel industry. Share your enthusiasm for creating a home away from home for guests and how you can contribute to our vibrant team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Motel One.
How to prepare for a job interview at One Hotels & Resorts AG
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Front Office Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent service or resolved issues effectively. This will show that you have the right mindset for the role.
✨Be Ready for Teamwork Questions
Motel One emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you've collaborated successfully with colleagues or helped out in different departments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.