At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Motel One, where we create a home away from home with a friendly vibe.
- Benefits: Supportive team culture, career development, and a chance to work in stylish hotels.
- Other info: Perfect for those looking to grow in the hotel industry, regardless of experience.
- Why this job: Join a dynamic team and make guests feel at home while developing your hospitality skills.
- Qualifications: Experience in hospitality or a passion for customer service; strong communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Responsibilities:
- Looking after guests, including check‑in and check‑out.
- Reviewing and processing bookings, overbookings and options.
- Maintaining Sihot and other electronic booking systems.
- Producing and verifying invoices, including managing payments.
- Cash transactions and cashing up.
- Administrative and organisational tasks (e.g. managing no‑shows, answering emails).
Qualifications:
- Completed an apprenticeship in the hotel trade and/or professional experience in the hotel/catering/customer call centre industry or willingness to change career.
- Excellent sense of quality and service, strong hosting skills and passion for the hotel industry.
- Open and communicative, with solid command of written and spoken English.
- Team player, willing to provide assistance across departments.
At the front desk and in our Reservations department, you will be responsible for:
- Being friendly on the phone, providing amicable contact by email, and welcoming guests with a smile at check‑in.
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority.
Front Office & Reservations Agent in London employer: One Hotels & Resorts AG
At Motel One, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued and supported. With opportunities for personal and professional growth, our employees enjoy a vibrant culture that encourages collaboration and creativity, all while being part of a leading budget design hotel chain in prime city locations across Europe. Join us to not only enhance your career but also to contribute to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Hotels & Resorts AG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Hotels & Resorts AG
Don't be shy about reaching out to One Hotels & Resorts AG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office & Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Hotels & Resorts AG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Hotels & Resorts AG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
