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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join Motel One, a vibrant hotel chain with a friendly, supportive culture.
- Benefits: Enjoy competitive pay, career growth, and a fun work environment.
- Why this job: Be part of a team that creates a home away from home for guests.
- Qualifications: Experience in hospitality or a passion for customer service is essential.
- Other info: Work in a multicultural team and gain insights across departments.
The predicted salary is between 1200 - 1400 £ per month.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high‑quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check‑in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check‑in and check‑out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no‑shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent United Kingdom Motel One Glasgow immediately employer: One Hotels & Resorts AG
Contact Detail:
One Hotels & Resorts AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent United Kingdom Motel One Glasgow immediately
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings at places like Motel One, and a personal recommendation can go a long way.
✨Tip Number 2
Be ready for that interview! Research Motel One's values and culture so you can show how you fit right in. Prepare some examples of your past experiences that highlight your hosting skills and teamwork – they love that!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional when you show up for interviews or any networking events. It shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Motel One family. Don’t forget to follow up after applying – a little nudge can make a big difference!
We think you need these skills to ace Front Office Agent United Kingdom Motel One Glasgow immediately
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with others.
Tailor Your CV: Make sure your CV highlights relevant experience in the hotel or catering industry. Focus on your hosting skills and any customer service roles you've had – we love seeing how you can contribute to our team!
Craft a Warm Cover Letter: Your cover letter is your chance to make a great first impression. Share why you’re excited about joining Motel One and how you can help create that home away from home for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at One Hotels & Resorts AG
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the conversation.
✨Showcase Your Customer Service Skills
As a Front Office Agent, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent service or resolved issues effectively. This will show that you have the right mindset for the role.
✨Be Ready for Teamwork Questions
Motel One emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you've collaborated successfully with colleagues or helped out in different departments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.