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- Tasks: Lead our Front Office team and enhance guest satisfaction every day.
- Company: Join the vibrant Motel One London-Tower Hill, part of a fast-growing hotel brand.
- Benefits: Enjoy bonuses, training opportunities, and affordable accommodation across Europe.
- Why this job: Kickstart your career in hospitality with leadership opportunities and a fun team environment.
- Qualifications: Experience in the hotel industry and a passion for service are key.
- Other info: Celebrate successes together with team events and enjoy unlimited coffee on duty.
The predicted salary is between 30000 - 42000 £ per year.
Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:
- Ensuring and improving guest satisfaction at every interaction
- Checking in guests, as well as taking and processing bookings
- Reviewing bookings, overbookings and options
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the internal Motel One quality management system
- Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office colleagues
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel industry
- Enjoy developing employees – and ideally have some leadership and management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Our attractive benefits:
- Bonus program: The better guests rate their stay, the higher the bonus for the entire team.
- Personal and professional development: Get off to a great start with comprehensive onboarding, annual training and coaching at One University.
- Build an international career: Our national and international hotels or new openings offer numerous career opportunities.
- Celebrate together: Whether it’s summer party, Christmas party or our annual international football tournament - we celebrate successes together with the team.
- Affordable accommodation throughout Europe: Secure benefits! With affordable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts.
- Cost-effective and sustainable commuting: You can choose between a public transport allowance or a free bicycle.
Benefits of working at Motel One London-Tower Hill:
- A vibrant and dynamic 291 bedroomed hotel.
- Located in Zone 1, with transport links at Aldgate, Tower Hill and Tower Gateway all within a 5 minute walk.
- Unique training and development opportunities within the hotel, online training portals and at our One Campus.
- Part of a strong, fast expanding international hotel brand, with great career development opportunities.
- Stylish uniforms provided with our unique Motel One Fashion Collection and dry cleaning, so you don’t have to do this at home!
- Travel the world with our attractive employee rates across other Motel One locations.
- Unlimited Barista coffee and tea when on duty.
Front Office Supervisor United Kingdom Motel One London-Tower Hill from 4/6/2026 employer: One Hotels & Resorts AG
Contact Detail:
One Hotels & Resorts AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor United Kingdom Motel One London-Tower Hill from 4/6/2026
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest satisfaction and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories that highlight your hosting skills and how you've improved guest experiences in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Front Office Supervisor United Kingdom Motel One London-Tower Hill from 4/6/2026
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight any leadership experience and your passion for guest satisfaction – we want to see how you can contribute to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your story, why you’re excited about this role at Motel One, and how your personality fits with our team. We love a good narrative that shows your enthusiasm for the hotel industry.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling – it’s all part of making a great first impression with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at One Hotels & Resorts AG
✨Know Your Stuff
Before the interview, make sure you’re familiar with Motel One's values and what they stand for. Brush up on your knowledge about their quality management system and how it impacts guest satisfaction. This shows that you’re genuinely interested in the role and the company.
✨Show Off Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and managing a team. Prepare examples of how you've successfully handled guest complaints or improved team dynamics in the past. Highlight your communication skills and ability to foster a positive environment.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and in line with the hotel’s style. A polished appearance reflects your professionalism and respect for the role you’re applying for. Plus, it’ll help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.