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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join the vibrant team at Motel One Edinburgh-Princes.
- Benefits: Enjoy bonuses, staff discounts, and opportunities for personal development.
- Why this job: Be part of a fun, multicultural team and make guests feel at home.
- Qualifications: Experience in hospitality or a passion for customer service is a plus.
- Other info: Flexible commuting options and exciting career growth await you!
The predicted salary is between 20000 - 25000 £ per year.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
This role is offered on a fixed-term basis from July - December 2025.
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Our attractive benefits include:
- Bonus program: The better guests rate their stay, the higher the bonus for the entire team.
- Personal and professional development: Get off to a great start with comprehensive onboarding, annual training and coaching at One University.
- Build an international career: Our national and international hotels or new openings offer numerous career opportunities.
- Celebrate together: Whether it’s summer party, Christmas party or our annual international football tournament - we celebrate successes together with the team.
- Affordable accommodation throughout Europe: Secure benefits! With affordable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts.
- Cost-effective and sustainable commuting: You can choose between a public transport allowance or a free bicycle.
Benefits of working at Motel One Edinburgh-Princes:
- We are accessible by all major trains, trams and buses.
- Look great in seasonal uniform items matching the latest fashion trends.
- Enjoy 2 annual parties per year with external meetings and activities in-between.
- Make use of an excellent staff rate across 90+ hotels in Europe and the USA.
- Travel to Munich for internal training events with a focus on your personal development.
- Work in other cities supporting the One Family across Europe.
Front Office Agent United Kingdom Motel One Edinburgh-Princes from 4/30/2026 employer: One Hotels & Resorts AG
Contact Detail:
One Hotels & Resorts AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent United Kingdom Motel One Edinburgh-Princes from 4/30/2026
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Front Office Agent role.
✨Tip Number 2
Practice your hosting skills! Since personality and hosting are key for this job, consider doing mock check-ins with friends or family. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Research Motel One! Familiarise yourself with their values and what makes them stand out in the hospitality industry. This knowledge will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Motel One Edinburgh-Princes. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Agent United Kingdom Motel One Edinburgh-Princes from 4/30/2026
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role focused on guest care.
Tailor Your Application: Make sure to customise your application for the Front Office Agent position. Highlight any relevant experience in hospitality or customer service, and connect it to the skills mentioned in the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, especially when it comes to organisational tasks!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at One Hotels & Resorts AG
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Front Office Agent. Familiarise yourself with tasks like check-in/check-out processes, handling bookings, and managing payments. This will show your potential employer that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about guest interaction, be prepared to demonstrate your hosting skills. Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. This will highlight your ability to create a welcoming atmosphere.
✨Research Motel One's Culture
Take some time to learn about Motel One's values and culture. Understanding their focus on teamwork and quality service will help you align your answers with what they’re looking for. Plus, it shows that you’re proactive and genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.