At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Work in a multicultural environment with supportive colleagues.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality or a passion for the hotel industry is essential.
The predicted salary is between 20000 - 25000 £ per year.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
Responsibilities
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent employer: One Hotels & Resorts AG
One Hotels & Resorts AG is an exceptional employer, offering a vibrant work culture in the heart of the City of London. With a strong emphasis on teamwork and employee development, staff enjoy numerous growth opportunities and the chance to thrive in a dynamic hospitality environment. The company values flexibility and communication, ensuring that every team member feels supported and empowered to deliver outstanding service.
We think you need these skills to ace Front Office Agent
Customer Service Skills
Check-in and Check-out Procedures
Booking Management
Invoicing and Payment Processing
Cash Handling
Organisational Skills
Administrative Skills
