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- Tasks: Support and enhance key applications to ensure smooth operations and user satisfaction.
- Company: Join Genomics England, a leader in genomic medicine and research.
- Benefits: 30 days holiday, competitive salary, and career development opportunities.
- Other info: Work in a dynamic environment with a focus on service improvement.
- Why this job: Make a real impact in healthcare by supporting innovative genomic solutions.
- Qualifications: Experience with business applications, strong communication, and problem-solving skills.
The predicted salary is between 46500 - 46500 £ per year.
Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.
Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations. We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems. We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.
We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow.
Everyday responsibilities include:
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Provide support for application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Create and maintain training and help materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency and improvement.
Skills and experience for success:
- Strong experience supporting business applications, including configuration, customisation and troubleshooting.
- Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Proven problem-solving abilities with a proactive, solutions focused approach.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance, and best-practice standards.
- Knowledge of the Atlassian suite, Confluence, Jira & Jira Service Management.
- Knowledge and experience of using, configuring and supporting ServiceNow.
- Skilled ITIL processes and best practices.
While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.
Salary from: £46,500
Closing date for applications - Friday 15th May
Benefits: Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including: Generous Leave: 30 days’ holiday plus
Applications Support Manager (we have office locations in Cambridge, Leeds & London) employer: One HealthTech
Contact Detail:
One HealthTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager (we have office locations in Cambridge, Leeds & London)
✨Tip Number 1
Network like a pro! Reach out to current employees at Genomics England on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their mission and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about advancing genomic healthcare.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting applications, we suggest running through some common scenarios you might face and how you'd tackle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Applications Support Manager (we have office locations in Cambridge, Leeds & London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Applications Support Manager. We want to see how your skills in supporting business applications and troubleshooting can shine through!
Show Off Your Communication Skills: Since this role involves collaborating across teams, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can build positive working relationships.
Highlight Problem-Solving Experience: We love a proactive approach! Share examples of how you've tackled challenges in previous roles, especially related to application support. This will help us see your solutions-focused mindset in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Genomics England.
How to prepare for a job interview at One HealthTech
✨Know Your Applications
Make sure you have a solid understanding of the key applications mentioned in the job description, especially Atlassian and ServiceNow. Familiarise yourself with their functionalities and how they can be configured or customised to meet user needs. This will show your potential employer that you're not just familiar with the tools, but that you can leverage them effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues or improved processes in previous roles. Highlight your proactive approach and creativity in finding solutions. This is crucial for an Applications Support Manager, as you'll need to showcase your ability to handle high volumes of support requests efficiently.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms, as you’ll need to provide guidance to both technical and non-technical users. Consider doing mock interviews with a friend to refine your delivery.
✨Showcase Your Initiative
Think about ways you've contributed innovative ideas or improvements in past positions. Be prepared to discuss these during your interview, as demonstrating initiative and a willingness to champion service improvement will resonate well with the interviewers. They want to see that you’re not just a follower of processes, but someone who actively seeks to enhance them.