Reservations Officer
Location: Hatfield. Working hours: 37.5 hours Mon – Fri. Remuneration: Equivalent to National Minimum Wage. Job Reference: HAT/RES/0626. Closing Date: 12-Jul-26. Up to 33 days inclusive of bank holidays.
One Hatfield Hospital, part of Phoenix Hospital Group, is seeking a highly organised and customer‑focused Reservations Officer for a full‑time permanent role. The role involves coordinating patient reservations and ensuring a smooth booking process for patients, consultants and internal departments.
Key Responsibilities
- Manage patient appointment and admission reservations via telephone, email and internal referrals.
- Maintain consultants' clinic diaries and availability.
- Communicate booking confirmations and relevant information to patients.
- Respond to patient and stakeholder queries in a professional and timely manner.
- Liaise with internal departments and external stakeholders to coordinate reservations.
- Verify patient details and insurance information where required.
- Process reservation documentation and update patient records accurately.
- Assist with clinic preparation, patient check‑ins and general administrative tasks.
- Support the wider team to ensure efficient day‑to‑day operations.
Qualifications & Requirements
- Previous administration or customer service experience.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Confident using computer systems and standard office software.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and meet deadlines.Previous experience in a healthcare or clinical environment.
- Experience managing reservations, appointments or scheduling.
- Personal qualities: professional, positive and approachable.
- Flexible and adaptable in a fast‑paced environment.
- Reliable with a strong work ethic.
- Committed to maintaining confidentiality and high standards of service.
Our Recruitment Process & EEO Statements
One Hatfield Hospital is committed to building a diverse and inclusive working environment, reflecting the communities we serve, and is an equal opportunities employer.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff share this commitment. The successful candidate will be required to undergo an enhanced DBS check, provide satisfactory references and proof of eligibility to work in the United Kingdom.
Phoenix Hospital Group has not engaged with recruitment agencies for this position. Only applications submitted directly will be considered.
One Hatfield Hospital reserves the right to remove job adverts before the closing date.
