At a Glance
- Tasks: Support patients and the clinical team with administrative and operational tasks.
- Company: Join One Health Lewisham, a forward-thinking community healthcare provider.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Dynamic environment with a focus on innovation and teamwork.
- Why this job: Make a real difference in patient care and experience every day.
- Qualifications: Experience in NHS General Practice and proficiency in EMIS Web required.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about helping others and ensuring smooth, efficient healthcare delivery? If so, this could be the role for you!
We’re looking for a dedicated
Patient Assistant to join our team on a full time, permanent basis.
You’ll play a key role in supporting both patients and the clinical team by providing administrative, and operational support.
From managing patient registrations and appointment bookings to assisting clinicians and maintaining an efficient reception service, your role will be crucial in ensuring patients have a smooth and positive experience with us.
Key Responsibilities
- Manage new patient registrations, process repeat prescription requests, and handle administrative tasks on EMIS Web, including medical records, tasks, emails, and patient correspondence.
- Send appointment reminders and cancellations to reduce missed appointments (DNAs).
- Provide a professional and welcoming reception service, ensuring the reception area is clean and ready for patient arrivals.
- Answer calls promptly, take messages, and book or cancel appointments, liaising with the clinical team to manage patient flow.
- Assist in the coordination of clinical sessions, ensuring accurate record-keeping and smooth patient management.
- Oversee the signing in/out process for equipment and maintain accurate records for laptops, parking permits, and other resources.
- Open and secure the premises, ensuring readiness for patient care and compliance with Health & Safety regulations.
- Ensure clinician rooms are tidy and well-stocked with necessary equipment, and report any maintenance issues.
Requirements
- Experience a receptionist/ administrator within NHS General Practice
- 1+ year experience of using the Emis Web clinical system
- Experience receiving and making calls to patients and healthcare professionals
- Organisational skills, ability to prioritise and manage day.
- Available to work multiple shift patterns on rota basis
About us
One Health Lewisham (OHL) is the integrated community provider working across SEL and NEL, delivering a variety of innovative services for patients supporting practices and PCNs.
We are a forward-thinking innovation partner, striving to develop streamlined and transformative pathways which support the wider integrated care system.
We are passionate about our mission to provide the best possible care for our patients, and we work hard to support and develop our team to strive for excellence.
We are a fast-growing organisation, providing a range of services which are fully integrated into primary care.
We deliver specialist support to some of the most complex patients in the system through our Special Allocation Service contract across all boroughs in South-East London and North East London ICSs.
We also provide a range of services across Lewisham including
- NHS Health Checks Programme;
- Home Visiting Service, led by our experienced team of paramedics;
- One Care Lewisham - Care Home & Extra Supported Housing;
- Special Allocation Service (SAS);
- NHS@Home Service (Virtual Ward) - We are leading the way in SEL by embedding technology at the heart of this service; and more.
Full information about us and the role are available in the job description attached. We look forward to receiving our application.
Patient Assistant in London employer: One Health Lewisham
One Health Lewisham is an exceptional employer dedicated to providing innovative healthcare solutions while fostering a supportive and collaborative work environment. As a Patient Assistant, you will benefit from comprehensive training and development opportunities, ensuring your growth within the organisation. Located in South-East London, we pride ourselves on our commitment to patient care and employee well-being, making it a rewarding place to build your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Assistant in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like One Health Lewisham.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at One Health Lewisham.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like One Health Lewisham, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Assistant in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at One Health Lewisham.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at One Health Lewisham.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to One Health Lewisham. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at One Health Lewisham. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at One Health Lewisham
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research One Health Lewisham’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
