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- Tasks: Provide admin support to a team of medical consultants and manage patient enquiries.
- Company: Join a dynamic healthcare team dedicated to patient care and efficient service delivery.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive work environment.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare journey.
- Qualifications: Proficiency in Microsoft Office and excellent communication skills are essential.
- Other info: Opportunity to work in a collaborative team and gain valuable experience in healthcare administration.
The predicted salary is between 21632 - 29744 £ per year.
About
To provide administrative support to a group of Orthopaedic, Spinal, General, and Gynaecological Consultants, working flexibly with other administrative employees within the team. The post holder will be required to take responsibility for specific duties under direction from their individual Manager. The team plans, manages and co-ordinates all Consultants' diaries, booking clinics, booking theatres, making appointments, etc. The team is the first point of contact for all patients and is on hand to offer advice and deal with all patient enquiries.
Duties and responsibilities
- To deal with telephone calls and general enquiries.
- To provide accurate, prompt and efficient administrative support to the Service Delivery Team.
- To work flexibly giving assistance to other employees and to provide cover in the absence of other administrative employees within the Service Delivery Department as required.
- To ensure confidentiality of patient records.
- To take responsibility for all incoming Service Delivery post, acting on and distributing as appropriate.
- Be proficient in the use of Microsoft Office, using applications such as Word, Outlook, Excel, and PowerPoint daily.
- Jointly responsible for the administration of the E-Referral Service.
- Jointly responsible for the maintenance and updating of Consultant clinic/theatre schedules, ensuring that this is always accurate.
- Undertake specific pieces of work, for example, produce information as required by the team.
- Diary management as required for the Consultants to include appointments/meetings, etc.
- Maintain audit information as required by the team.
- Prioritise daily workload.
- Participate in the induction of new team members and trainees as far as the administration systems within the team are concerned.
- To undertake other appropriate duties as directed, being adaptable to service needs/changes.
- To perform any other administrative duties to support the business of OHG as identified by the Head of Service Delivery.
Key skills and behaviours
- Excellent telephone manner
- Proficient in the use of IT e.g., MS Word, Excel, Outlook, and PowerPoint
- Well organised
- Confidentiality
- A friendly, warm, empathetic/reassuring manner
If you're interested in this role, hit the below button and we look forward to hearing from you.
Clinical Services Administrator 131 Psalter Lane, Sheffield, S11 8UX £27,040 per annum + Benefits employer: One Health Group
Contact Detail:
One Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Services Administrator 131 Psalter Lane, Sheffield, S11 8UX £27,040 per annum + Benefits
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office applications like Word, Excel, and Outlook. Consider taking a quick online course or tutorial to brush up on any skills you might need.
✨Tip Number 2
Highlight your organisational skills during any interactions with us. Be prepared to discuss how you've managed multiple tasks or priorities in previous roles, as this is crucial for the Clinical Services Administrator position.
✨Tip Number 3
Practice your telephone manner before any interviews or calls. Since you'll be the first point of contact for patients, demonstrating a friendly and professional tone will be key to making a great impression.
✨Tip Number 4
Research the specific departments you'll be supporting, such as Orthopaedic and Gynaecological services. Understanding their functions and challenges can help you tailor your conversation and show genuine interest in the role.
We think you need these skills to ace Clinical Services Administrator 131 Psalter Lane, Sheffield, S11 8UX £27,040 per annum + Benefits
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, particularly in healthcare settings. Emphasise your proficiency with Microsoft Office and any experience you have with diary management or patient interactions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your ability to handle confidential information and your excellent telephone manner.
Showcase Relevant Skills: When detailing your experience, focus on skills that are crucial for this role, such as organisation, communication, and adaptability. Provide specific examples of how you've successfully managed workloads or supported teams in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at One Health Group
✨Showcase Your Organisational Skills
As a Clinical Services Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Be prepared to discuss specific examples of how you've organised schedules or prioritised workloads in previous roles.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in Microsoft Office applications, make sure to highlight your experience with Word, Excel, Outlook, and PowerPoint. You might even want to mention any specific projects where you used these tools effectively.
✨Exhibit a Friendly and Empathetic Manner
Given that you'll be the first point of contact for patients, it's crucial to convey warmth and empathy during the interview. Practice responding to common patient enquiries in a reassuring manner to showcase your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to deal with difficult situations or adapt to changes in workload, and be ready to explain how you handled them.