At a Glance
- Tasks: Lead patient administration teams and drive a proactive sales culture for exceptional service.
- Company: One Hatfield Hospital, part of Phoenix Hospital Group, committed to excellence in healthcare.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to improving healthcare services in the community.
- Why this job: Make a real impact on patient experiences while developing your leadership skills.
- Qualifications: Management experience in healthcare and strong customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
One Hatfield Hospital, part of Phoenix Hospital Group, is seeking an experienced and motivated Sales and Administration Manager to lead our patient administration and reception teams, ensuring an exceptional patient experience while driving operational excellence and business growth. This is an exciting opportunity for a proactive leader with healthcare administration experience and a passion for customer service, team development, and sales performance. You will play a pivotal role in overseeing patient administration services, improving processes, enhancing enquiry conversion rates, and supporting the hospital's strategic objectives. As Sales & Administration Manager, you will provide leadership across all patient administration functions, ensuring efficient, high-quality service delivery throughout the patient journey.
Reporting to the Operations Manager, you will:
- Lead and develop reception, bookings and administration teams
- Drive a proactive sales culture focused on converting enquiries into appointments
- Monitor and improve enquiry-to-booking conversion performance
- Analyse KPIs and implement initiatives to improve efficiency and revenue opportunities
- Ensure consistent administration processes and best practice across departments
- Manage staffing, workload allocation and team performance
- Support recruitment, training, appraisals and staff development
- Resolve customer service issues and oversee complaint resolution
- Collaborate with clinical, marketing and operational teams to enhance service delivery
- Contribute to the ongoing growth and success of the hospital
Required qualifications and experience:
- Previous management experience within a healthcare environment
- Proven ability to lead, motivate and develop teams
- Strong understanding of patient administration processes
- Excellent customer service and relationship-building skills
- Strong organisational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to work effectively under pressure and meet deadlines
- Confident user of Microsoft Office and administration systems
- Flexible and adaptable approach
Desirable:
- Experience within the independent healthcare sector
- Previous sales, business development or conversion-focused experience
- Experience using Compucare or similar patient administration systems
One Hatfield Hospital has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection. One Hatfield is ideally located for candidates around the Hatfield, St Albans, Stevenage, Watford, North London, Essex and throughout Hertfordshire and Bedfordshire. At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
Sales and Administration Manager employer: ONE Hatfield Hospital
One Hatfield Hospital, part of Phoenix Hospital Group, is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. Located in a prime area accessible to candidates from Hatfield, St Albans, and beyond, we offer a dynamic environment where you can lead dedicated teams, drive operational excellence, and contribute to meaningful patient experiences while enjoying the latest technology and resources at your disposal.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Administration Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ONE Hatfield Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ONE Hatfield Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ONE Hatfield Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Sales and Administration Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ONE Hatfield Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ONE Hatfield Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ONE Hatfield Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ONE Hatfield Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ONE Hatfield Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ONE Hatfield Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
