Outpatient Manager

One Ashford Hospital, part of the Phoenix Hospital Group, is proud of its patient care and delivering excellent roles is core to everything that we do. We are seeking an experienced and motivated Outpatient Manager to lead the outpatient department. This is an exciting opportunity for a registered nurse and clinical leader to shape and develop outpatient services within a well‑established independent hospital environment. You will provide strong clinical, operational and professional leadership, ensuring the delivery of safe, effective and high‑quality patient care while supporting the continued development of the service.

Reporting to the Director of Clinical Services, the successful Outpatient Manager will play a key role in ensuring clinics operate efficiently, patients receive an excellent experience throughout their journey, and teams are supported to deliver the highest standards of care.

• Provide clinical and operational leadership for the outpatient department.
• Ensure outpatient clinics run efficiently and effectively, supporting both patient experience and consultant requirements throughout the patient pathway.
• Maintain high standards of patient care, safety and clinical governance across all outpatient services.
• Lead the minor operations pathway, ensuring services are delivered safely and efficiently across a range of specialties.
• Support and develop a team of qualified and non‑qualified staff, including mentoring, supervision and professional development.
• Ensure clinical governance, audit, risk management and quality improvement processes are embedded within everyday practice.
• Monitor and maintain staff competencies and ensure safe use of clinical equipment.
• Maintain compliance with infection prevention, medicines management and COSHH standards.
• Manage departmental resources effectively, including stock control and financial awareness, ensuring services operate within agreed budgets.
• Review patient experience feedback and complaints, identifying opportunities for service improvement and innovation.
• Promote a culture of patient safety, accountability and continuous improvement.

• Registered Nurse with current NMC registration.
• Evidence of ongoing professional development.
• Significant outpatient or ambulatory care experience.
• Experience of clinical governance, audit and quality improvement.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Understanding of infection control, COSHH and medicines management.
• Through understanding of safeguarding policies and procedures.
• ILS / ALS / PILS certification (or willingness to obtain).
• IT literate.

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart. In September 2023, we joined with the Phoenix Hospital Group, a leading London‑based private healthcare group. Phoenix provides exceptional patient‑centred care with three state‑of‑the‑art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex. One Ashford is next door to the William Harvey Hospital and is close to junction 10 of the M20. Parking is available and it is ideally located for candidates living in and around the Ashford area.

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer. One Ashford Hospital is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK. One Ashford Hospital reserves the right to remove job adverts before the closing date.