At a Glance
- Tasks: Lead the Reception Department and ensure exceptional visitor experiences.
- Company: Prestigious venue in Westminster, known for its iconic architecture.
- Benefits: Competitive salary, 25 days leave, well-being allowance, and pension contributions.
- Other info: Inclusive employer with excellent career development opportunities.
- Why this job: Join a dynamic team and create memorable experiences in a fast-paced environment.
- Qualifications: Experience in reception or guest services and strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
Head Receptionist
Location
Westminster
Salary
£36,000 plus overtime
Hours
Full-Time - 36.25 per week Mon-Fri - There will be a requirement to work occasional additional hours for the proper performance of the role.
One Great George Street is a prestigious, Grade II listed venue nestled in the heart of Westminster, London.
This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, gala dinners, receptions, and weddings.
It also serves as the headquarters of the Institution of Civil Engineers — a globally respected body dedicated to promoting innovation, knowledge exchange, and excellence in civil engineering.
The Role
We are looking for an experienced and customer-focused Head Receptionist to lead the day-to-day operations of our Reception Department.
This is an exciting opportunity for a hospitality or front-of-house professional who thrives on delivering exceptional visitor experiences while leading a small team in a prestigious and fast-paced environment.
Reporting to the Head of House Services, you will also be responsible for managing the Receptionist and Door Person teams.
You'll be a proactive and approachable leader who enjoys creating positive experiences for visitors and colleagues alike.
You'll take pride in maintaining high standards, supporting your team, and ensuring that reception operations run smoothly every day.
Key Responsibilities
- Lead the daily operation of the Reception Department and ensure a seamless front-of-house service.
- Manage and support the Receptionist and Door Person, including performance management and development.
- Ensure all visitors receive a warm, professional, and memorable welcome.
- Maintain appropriate reception and cloakroom cover, ensuring service levels meet business needs.
- Oversee digital signage and visitor information systems to ensure accuracy at all times.
- Liaise closely with internal teams including Building Services, Sales, Events, and Security.
- Manage reception processes, handovers, diary actions, and telephone enquiries efficiently.
- Monitor reception supplies and stock levels, ensuring cost-effective purchasing.
- Support workforce planning, including holiday cover, rotas, and overtime management.
- Champion service excellence and continuous improvement across the reception function.
- Deputise for the Head of House Services when required.
About You
- Previous experience in a Reception, Front of House, or Guest Services role.
- Experience supervising or line managing a small team.
- Exceptional customer service and communication skills.
- Professional and confident telephone manner.
- Strong organisational skills and attention to detail.
- Ability to work calmly and effectively under pressure.
- Experience working to deadlines and managing competing priorities.
- Good Microsoft 365 skills, including Outlook, Word, Excel, and Teams.
- Excellent written and spoken English.
- Experience using telecoms or visitor management systems would be advantageous.
Qualifications
- Good level of education (GCSE or equivalent).
ICE Group Benefits
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Discounted hot food from on-site Café bar.
- Up to eight per cent of salary contributed to a personal pension scheme.
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme.
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process.
We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process.
- If you need support or an alternative format, please contact us at
- General Data Protection Regulations (GDPR) 2018
The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made.
This data will not be disclosed to any external sources without express consent unless required to do so by law.
Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application.
For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at
Applicants have the right to complain to the ICO at http://ico. org. uk/ if they have a concern with the way ICE is handling their data.
Head Receptionist in Slough employer: One Great George Street
Join a prestigious culinary team at the Institution of Civil Engineers, where you will thrive in a supportive and innovative environment. With a focus on employee well-being, we offer generous benefits including 25 days annual leave, a personal pension scheme, and opportunities for professional growth through training sessions. Located in a stunning Edwardian building in Westminster, this role not only allows you to showcase your culinary skills but also contributes to a globally respected institution dedicated to excellence in civil engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Great George Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Great George Street
Don't be shy about reaching out to One Great George Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Receptionist in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Great George Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Great George Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
