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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth reception experience at our historic venue.
- Company: Join the award-winning team at One Great George Street in Westminster.
- Benefits: Enjoy 25 days leave, well-being allowance, and discounts on food.
- Other info: Inclusive workplace with great career growth opportunities.
- Why this job: Be the friendly face of our venue and create memorable first impressions.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
One Great George Street is an historic Grade II listed conference, event and wedding venue located in the centre of Westminster. It offers 21 function rooms including the stunning Great Hall for up to 400 people and two fully-equipped lecture theatres. The venue offers great flexibility with in-house audio-visual expertise and outstanding in-house catering. Its award-winning team is committed to safe, flexible, sustainable and accessible events.
The Role
We are seeking a warm, professional, and service-oriented individual who thrives in a front-facing role. Our reception team are the welcoming face of our organisation, ensuring every visitor receives an exceptional experience from arrival to departure, ensuring our reputation as a preferred meetings and events venue is maintained and upheld. You will be part of a supportive team in an outstanding environment where your contribution truly matters. If you are passionate about creating positive first impressions and delivering outstanding service, we would love to hear from you.
Key Responsibilities
- Provide a courteous and professional welcome to all guests, using names or appropriate titles where appropriate.
- Ensure the Reception area is always staffed, tidy, and presentable.
- Direct guests to the correct function rooms and respond to all enquiries with accuracy and efficiency.
- Recognise and accommodate VIPs and regular visitors.
- Liaise with Security regarding any concerns and maintain vigilance at all times.
- Assist Event Co-ordinators with any signage requests/amendments.
- Answer calls promptly and professionally, taking accurate messages and ensuring timely delivery.
- Maintain and restock office supplies, manage taxi bookings, and support registration desks with emergency procedures.
- Collaborate with the House Operations Manager and wider team to ensure smooth daily operations.
Key Skills
- Excellent communication skills – both spoken and written English.
- Service-driven mindset – always willing to go the extra mile.
- Confident and polite – in person and over the phone.
- Tech-savvy – proficient in Microsoft Word, Excel, and Outlook.
- Detail-oriented – with a passion for delivering high standards.
- Calm under pressure – able to multitask and meet deadlines.
Experience and Qualifications
- Previous experience in a client-facing or service-oriented role.
- A good standard of education and a professional, personable approach.
25 days annual leave plus Bank Holidays. Shutdown over Christmas period. Annual £100 allowance towards your well-being. Discounted hot food from on-site Café bar. Up to eight per cent of salary contributed to a personal pension scheme. 24-hour employee support line. Death in service benefit equivalent to one year’s salary. Interest free season ticket loan. Cycle to work scheme. Big Gym membership savings with the Gymflex scheme.
ICE Group is an equal opportunities employer and is committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk.
GDPR 2018: The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application.
Receptionist employer: One Great George Street
Contact Detail:
One Great George Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the venue! Familiarise yourself with One Great George Street's layout and services. This way, when you walk in for your interview, you can confidently discuss how you'd enhance the guest experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about making great first impressions, rehearse how you'd greet guests and handle inquiries. A warm, professional tone goes a long way!
✨Tip Number 3
Show off your tech-savviness! Brush up on Microsoft Word, Excel, and Outlook. Being comfortable with these tools will help you stand out as a candidate who can handle the administrative side of things effortlessly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our fantastic team at One Great George Street.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and creating positive experiences.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your relevant experience and skills that match the job description, especially your communication skills and service-driven mindset.
Be Professional Yet Approachable: Remember, as a Receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your writing while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at One Great George Street
✨Know the Venue Inside Out
Before your interview, take some time to research One Great George Street. Familiarise yourself with its history, the types of events it hosts, and its key features. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating exceptional experiences for guests.
✨Showcase Your Service Mindset
During the interview, be sure to highlight your previous experience in client-facing roles. Share specific examples of how you've gone the extra mile to ensure customer satisfaction. This will demonstrate that you have the service-driven mindset they’re looking for.
✨Practice Your Communication Skills
As a receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable speaking about your experiences and how you would handle various guest interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and multitask. Think of situations where you had to manage multiple tasks or deal with difficult customers, and prepare to discuss how you navigated those challenges effectively.