At a Glance
- Tasks: Lead the Reception Department and ensure top-notch front-of-house service.
- Company: Join a stunning venue known for its iconic architecture and exceptional facilities.
- Benefits: Enjoy a competitive salary, generous leave, and wellness allowances.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Be the face of an iconic venue and make every guest's experience memorable.
- Qualifications: Experience in reception or guest services with strong communication skills.
The predicted salary is between 26042 - 31830 £ per year.
Salary: £36,000 plus overtime
Hours: Full-Time - 36.25 per week Mon-Fri - There will be a requirement to work occasional additional hours for the proper performance of the role.
This stunning Edwardian building, known for its iconic four-domed architecture, offers exceptional facilities for conferences, meetings, gala dinners, receptions, and weddings.
We are looking for an experienced and customer-focused Head Receptionist to lead the day-to-day operations of our Reception Department. Reporting to the Head of House Services, you will also be responsible for managing the Receptionist and Door Person teams. You'll take pride in maintaining high standards, supporting your team, and ensuring that reception operations run smoothly every day.
- Lead the daily operation of the Reception Department and ensure a seamless front-of-house service.
- Manage and support the Receptionist and Door Person, including performance management and development.
- Maintain appropriate reception and cloakroom cover, ensuring service levels meet business needs.
- Oversee digital signage and visitor information systems to ensure accuracy at all times.
- Liaise closely with internal teams including Building Services, Sales, Events, and Security.
- Manage reception processes, handovers, diary actions, and telephone enquiries efficiently.
- Support workforce planning, including holiday cover, rotas, and overtime management.
- Champion service excellence and continuous improvement across the reception function.
- Deputise for the Head of House Services when required.
Previous experience in a Reception, Front of House, or Guest Services role.
Exceptional customer service and communication skills.
Professional and confident telephone manner.
Good Microsoft 365 skills, including Outlook, Word, Excel, and Teams.
Excellent written and spoken English.
Experience using telecoms or visitor management systems would be advantageous.
Benefits include:
- 25 days annual leave plus Bank Holidays
- Shutdown over Christmas period
- Annual £100 allowance towards your well-being
- Discounted hot food from on-site Café bar
- Up to eight per cent of salary contributed to a personal pension scheme
- 24-hour employee support line
- Death in service benefit equivalent to one year’s salary
- Interest free season ticket loan
- Cycle to work scheme
- Big Gym membership savings with the Gymflex scheme
- Your Rewards discount scheme
If you need support or an alternative format, please contact us at people.
Head Receptionist - Full Time in London employer: One Great George Street
Join a prestigious organisation located in a stunning Edwardian building, where you will lead a dedicated team as the Head Receptionist. With a strong focus on employee well-being, we offer 25 days of annual leave, a generous pension scheme, and various health and lifestyle benefits, all within a supportive work culture that champions service excellence and continuous improvement. This role not only provides an opportunity for professional growth but also allows you to be part of a vibrant environment that values exceptional customer service.
