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- Tasks: Lead a team to deliver exceptional housing services and support tenants.
- Company: One Fylde is a vibrant charity focused on supporting adults with learning disabilities and autism.
- Benefits: Enjoy flexible working, 25 days annual leave, healthcare schemes, and a supportive work environment.
- Why this job: Join a passionate team making a real difference in people's lives while developing your career.
- Qualifications: 2+ years in housing management leadership; strong communication and customer service skills required.
- Other info: Diversity and inclusion are key values; all backgrounds encouraged to apply.
The predicted salary is between 27840 - 34560 £ per year.
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Housing Customer Service Manager, Blackpool
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Client:
One Fylde
Location:
Blackpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7fb73a659ab4
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Are you passionate about delivering high-quality housing services that make a real difference to people’s lives? Do you have a strong understanding and demonstratable experience of leading a tenant focused housing management service? If so, you might be just who we’re looking for!
One Fylde is a vibrant social care charity supporting adults with learning disabilities and autism, and we are having an exciting expansion to our housing department. Ensuring our tenants feel valued, heard and supported is paramount to us and to do this we’re looking for an experienced Housing Professional to join our growing team.
What you’ll be doing
Based at our Libra House offices in Blackpool, with flexibility to work from home. You’ll be managing a team of housing and customer service officers, working closely with our property services team to deliver exceptional housing experiences that empower our tenants to live independently and with dignity, in houses they’re proud to call home.
Leading a small team to deliver customer-focused housing management services. Developing services that meet tenant needs, establishing diverse avenues for tenant interaction, and coordinating complaints handling to ensure compliance and improve services.
About you
If you\’re a dedicated professional with a knack for customer experience and housing management, you could be just the person we’re looking for. You’ll know how to provide top-notch housing services, lead small teams, and keep everything compliant. Your skills in using customer data to shape services and improve delivery will be tried and tested.
This role will suit you if you have a strong commitment to tenant satisfaction and are passionate about delivering excellent customer service. Ideally, we hope that you’ll come to us with experience of working in a Supported Housing environment but it’s not a deal breaker if you haven’t (we value your transferrable skills just as much). We need someone who is a strong, solution-focused, communicator who works compassionately towards others.
You’ll be line managed by our Brand-New Head of Housing Contracts and Compliance. The department sits within a wider team, led by our Director of Places and People Gemma Smith. You’ll become a valued, integral member of the Places & People directorate, and part of a friendly, welcoming and dedicated wider office team.
Summary of essential skills and qualifications
At least 2 years’ experience in a leadership role within housing management in the social housing sector 5.
Proven experience of leading a high-performing team within a challenging environment.
Access to motorised transport for property visits is essential.
What you’ll get in return
Annual salary between £33,800 38,800 (FTE) pro-rated to 29 hours per week.
25 days Annual Leave plus bank holidays (FTE) plus buy and sell annual leave scheme
Company pension
Employee healthcare scheme with cashback on dental and optical care
Life insurance x2 annual salary
Refer a Friend scheme
Monthly staff lottery
Monthly Reward and Recognition scheme
Occupational Sick pay
Our employees are our biggest asset and we want to be your biggest supporter. We invest in the continued professional development of our staff, and we strongly believe in growing our own talent to invest into our people and their skills and passions. Twice nominated “Employer of the Year we’re committed to achieving great things and investing in great people.
At One Fylde, we’re committed to fostering a diverse and inclusive workforce. We celebrate differences, unique experiences, and individuality, believing that they enrich our community and drive innovation. So, if you’re excited by this role but your experience or qualifications don’t quite match perfectly, we encourage you to apply anyway. You might just be the right candidate for this, or other roles, because of your transferrable skills.
If you’re ready to lead with heart driven innovation, and be part of something truly meaningful, we’d love to hear from you.
Please note: We are only able to accept applications from candidates with eligibility to work in the UK. Due to the nature of this role, applicants must have a full UK driver’s license and have access to motorised transport.
Closing date: Wednesday 2nd July 2025 at 17:00 (We reserve the right to close applications before this date).
Interviews: Tuesday, 15th July or Thursday, 17th July 2025.
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Housing Customer Service Manager employer: One Fylde
Contact Detail:
One Fylde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service Manager
✨Tip Number 1
Familiarise yourself with One Fylde's mission and values. Understanding their commitment to supporting adults with learning disabilities and autism will help you align your responses during interviews, showcasing your passion for tenant-focused services.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums related to social housing to connect with others who may have insights or tips about working at One Fylde.
✨Tip Number 3
Prepare examples of your leadership experience in housing management. Think of specific situations where you successfully led a team or improved tenant satisfaction, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research current trends and challenges in the social housing sector. Being knowledgeable about issues such as compliance, tenant engagement, and service delivery will show your commitment to staying informed and proactive in your approach.
We think you need these skills to ace Housing Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and customer service. Focus on your leadership roles and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality housing services. Mention how your skills align with the values of One Fylde and provide examples of how you've positively impacted tenant satisfaction in previous roles.
Highlight Relevant Experience: Clearly outline your experience in the social housing sector, especially any leadership roles. If you have worked in a Supported Housing environment, be sure to mention this, but also emphasise any transferable skills that would be beneficial for the role.
Showcase Your Communication Skills: Since the role requires strong communication skills, include examples in your application that demonstrate your ability to communicate effectively with tenants and team members. This could be through managing complaints or developing tenant interaction strategies.
How to prepare for a job interview at One Fylde
✨Show Your Passion for Housing Services
Make sure to express your enthusiasm for delivering high-quality housing services during the interview. Share specific examples of how you've made a difference in previous roles, especially in tenant-focused environments.
✨Demonstrate Leadership Experience
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any challenges you've faced and how you overcame them to lead your team effectively.
✨Understand Tenant Needs
Research One Fylde's approach to tenant satisfaction and be ready to discuss how you would develop services that meet diverse tenant needs. Show that you can establish effective communication channels and handle complaints efficiently.
✨Highlight Transferable Skills
If you don't have direct experience in supported housing, focus on your transferable skills. Discuss how your background in customer service or other relevant areas can contribute to the role and enhance tenant experiences.
