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- Tasks: Lead a team to deliver exceptional housing services and support tenants in their homes.
- Company: One Fylde is a vibrant charity dedicated to supporting adults with learning disabilities and autism.
- Benefits: Enjoy flexible working, generous annual leave, healthcare schemes, and a supportive work environment.
- Why this job: Join a passionate team making a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and leadership is essential; transferable skills are valued too.
- Other info: We celebrate diversity and encourage all candidates to apply, regardless of experience.
The predicted salary is between 27840 - 31080 £ per year.
Are you passionate about delivering high-quality housing services that make a real difference to people's lives? Do you have a strong understanding and demonstrable experience of leading a tenant focused housing management service? If so, you might be just who we’re looking for!
One Fylde is a vibrant social care charity supporting adults with learning disabilities and autism, and we are having an exciting expansion to our housing department. Ensuring our tenants feel valued, heard and supported is paramount to us – and to do this we’re looking for an experienced Housing Professional to join our growing team.
What you’ll be doing
Based at our Libra House offices in Blackpool, with flexibility to work from home. You’ll be managing a team of housing and customer service officers, working closely with our property services team to deliver exceptional housing experiences that empower our tenants to live independently and with dignity, in houses they’re proud to call home.
- Leading a small team to deliver customer-focused housing management services.
- Developing services that meet tenant needs, establishing diverse avenues for tenant interaction, and coordinating complaints handling to ensure compliance and improve services.
About you
If you’re a dedicated professional with a knack for customer experience and housing management, you could be just the person we’re looking for. You’ll know how to provide top-notch housing services, lead small teams, and keep everything compliant. Your skills in using customer data to shape services and improve delivery will be tried and tested.
This role will suit you if you have a strong commitment to tenant satisfaction and are passionate about delivering excellent customer service. Ideally, we hope that you’ll come to us with experience of working in a Supported Housing environment but it’s not a deal breaker if you haven’t (we value your transferable skills just as much). We need someone who is a strong, solution-focused communicator who works compassionately towards others.
You’ll be line managed by our Brand-New Head of Housing Contracts and Compliance. The department sits within a wider team, led by our Director of Places and People Gemma Smith. You’ll become a valued, integral member of the Places & People directorate, and part of a friendly, welcoming and dedicated wider office team.
Summary of essential skills and qualifications
- Professional relevant qualification (e.g. HNC in Housing / CIH level 5) or equivalent experience.
- At least 2 years’ experience in a leadership role within housing management in the social housing sector.
- Proven experience of leading a high-performing team within a challenging environment.
- Access to motorised transport for property visits is essential.
What you’ll get in return
- Annual salary between £33,800 – 38,800 (FTE) pro-rated to 29 hours per week.
- 25 days Annual Leave – plus bank holidays (FTE) plus buy and sell annual leave scheme.
- Company pension.
- Employee healthcare scheme with cashback on dental and optical care.
- Life insurance x2 annual salary.
- Refer a Friend scheme.
- Monthly staff lottery.
- Monthly Reward and Recognition scheme.
- Occupational Sick pay.
Our employees are our biggest asset – and we want to be your biggest supporter. We invest in the continued professional development of our staff, and we strongly believe in growing our own talent to invest into our people and their skills and passions. Twice nominated “Employer of the Year – we’re committed to achieving great things and investing in great people.
At One Fylde, we’re committed to fostering a diverse and inclusive workforce. We celebrate differences, unique experiences, and individuality, believing that they enrich our community and drive innovation. So, if you’re excited by this role but your experience or qualifications don’t quite match perfectly, we encourage you to apply anyway. You might just be the right candidate for this, or other roles, because of your transferable skills.
If you’re ready to lead with heart driven innovation, and be part of something truly meaningful, we’d love to hear from you.
Please note: We are only able to accept applications from candidates with eligibility to work in the UK. Due to the nature of this role, applicants must have a full UK driver’s license and have access to motorised transport.
Closing date: Wednesday 2nd July 2025 at 17:00 (We reserve the right to close applications before this date).
Interviews: Tuesday, 15th July or Thursday, 17th July 2025.
Housing Customer Service Manager employer: One Fylde
Contact Detail:
One Fylde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service Manager
✨Tip Number 1
Familiarise yourself with the specific needs of tenants in supported housing. Understanding their unique challenges and how to address them will set you apart as a candidate who truly cares about tenant satisfaction.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in social housing. Attend relevant events or join online forums to gain insights and make connections that could help you during the application process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in challenging environments. Be ready to discuss specific situations where your approach led to improved team performance or tenant satisfaction.
✨Tip Number 4
Research One Fylde's values and recent initiatives. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the organisation, making you a more compelling candidate.
We think you need these skills to ace Housing Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and customer service. Use specific examples that demonstrate your leadership skills and commitment to tenant satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering high-quality housing services. Mention how your background aligns with the values of One Fylde and how you can contribute to their mission.
Showcase Relevant Qualifications: Clearly outline any relevant qualifications, such as HNC in Housing or CIH level 5, and ensure you mention your experience in leadership roles within the social housing sector.
Highlight Transferable Skills: If you lack direct experience in supported housing, emphasise your transferable skills. Discuss how your previous roles have prepared you to lead a team and improve customer experiences.
How to prepare for a job interview at One Fylde
✨Show Your Passion for Housing Services
Make sure to express your enthusiasm for delivering high-quality housing services. Share specific examples of how you've made a difference in tenants' lives, as this aligns with the company's mission.
✨Demonstrate Leadership Experience
Prepare to discuss your previous leadership roles in housing management. Highlight your experience in leading teams and how you’ve successfully managed challenges in a customer-focused environment.
✨Emphasise Tenant Satisfaction
Be ready to talk about your commitment to tenant satisfaction. Discuss strategies you've implemented to improve tenant interactions and how you've handled complaints effectively.
✨Highlight Transferable Skills
If you lack direct experience in supported housing, focus on your transferable skills. Explain how your background can contribute to the role and the unique perspectives you bring to the team.
