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- Tasks: Provide IT support and collaborate with senior tech staff on exciting projects.
- Company: Join One Education, a leading educational support company in the North of England.
- Benefits: Enjoy a competitive salary, 30 days holiday, and a Local Government Pension Scheme.
- Why this job: Make a difference in education while developing your IT skills in a vibrant environment.
- Qualifications: Strong communication skills and basic knowledge of servers and networking required.
- Other info: Work in a modern office with great transport links and free parking.
The predicted salary is between 15000 - 35000 £ per year.
The ideal candidate will have excellent communication skills and a fundamental understanding of servers and networking. It would be desirable if you also have experience of working in education as One Education supports in Primary and/or Secondary School environments, delivering remote support to customers as well as supporting a busy helpdesk.
This is an excellent opportunity, as the successful candidate will have the chance to work with our senior technical staff on installations and projects whilst benefiting from extensive training programmes to promote career development.
If you are looking for a change and can demonstrate experience in the following areas this could be a great move for you:
- Required experience and skills:
- Microsoft Windows environments - Server and desktop
- Active Directory User management, group policy and software/printer management
- Device deployment, management and support
- Hardware fault finding & resolution (servers, laptops, desktops, printers)
- Audio/Visual equipment (touchscreens, projectors, smartboards)
- Network management, support and auditing
- Network fault finding and diagnostics
- Desirable:
- SIMS / Arbor knowledge
- Apple iOS and/or MDM knowledge
The postholder must have a full driving license & access to their own vehicle.
One Education is one of the largest education support companies in England. An opportunity has arisen for a suitably qualified, highly motivated and experienced IT Service Desk Analyst to deliver IT support services on our behalf.
Why work for One Education?
- We are one of the biggest educational support companies in the North of England delivering a full range of services to schools and other agencies.
- We are at the forefront of creative practice.
- We take pride in our diversity of practice including IT, HR, Educational Psychology, Finance, Safeguarding and Payroll to name a few.
- Our website will inform you of the full range of services we offer.
- We work from a modern, vibrant office with good transport links and free parking close by.
What do we care about?
- The schools, services and the children and young people we support.
- Our ethos, values and principles that underpin our work.
- Our people their interests, passions and well-being are truly acknowledged and supported.
Salary up to £25,000 per annum
Permanent, full time 35 hours per week
30 days holidays (plus Bank Holidays) and office closure at Christmas
Membership of Local Government Pension Scheme
Free onsite parking when working at One Education Offices
IT Service Desk Analyst (1st Line) in Bramhall employer: One Education
Contact Detail:
One Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst (1st Line) in Bramhall
✨Tip Number 1
Network, network, network! Reach out to people in the education sector or IT support roles. Use LinkedIn to connect with professionals at One Education and engage with their posts. You never know who might have a lead on the job you want!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Microsoft Windows environments, Active Directory, and hardware troubleshooting. We want to see that you can handle the tech side of things!
✨Tip Number 3
Show your passion for education! If you have experience in schools or working with children, make it known. Share stories that highlight your commitment to supporting educational environments during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining One Education. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace IT Service Desk Analyst (1st Line) in Bramhall
Some tips for your application 🫡
Show Off Your Communication Skills: Since we’re all about excellent communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer support or education.
Tailor Your Application: We want to see how your skills match up with what we’re looking for. Highlight your experience with Microsoft Windows environments, Active Directory, and any hardware troubleshooting you've done. Make it personal and relevant!
Be Enthusiastic About Learning: We love candidates who are eager to grow! Mention any training programmes or certifications you’ve completed, especially if they relate to IT support or education. Show us you’re ready to dive into new challenges with our senior technical staff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at One Education
✨Know Your Tech Basics
Brush up on your understanding of servers, networking, and Microsoft Windows environments. Be ready to discuss your experience with Active Directory, device management, and hardware troubleshooting. This will show that you have the foundational knowledge needed for the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice explaining technical concepts in simple terms. Think about how you would help a non-technical person understand a problem or solution. This will demonstrate your ability to deliver remote support effectively.
✨Research One Education
Familiarise yourself with One Education’s mission and values. Understand their focus on supporting schools and the services they provide. This will help you align your answers with their ethos and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the training programmes they offer or how the IT team collaborates on projects. This shows your enthusiasm for career development and your interest in the role.
