We are actively recruiting a experienced Sales and Service Administrator to work within a small dedicfated team supporting daily Sales operations as well as working closely with the service engineering teams. You will have a strong work ethic with excellent communication and organisational skills.. You will be responsible for managing customer accounts including estimates, orders and queries as well as liaising and assisting the field engineers arranging appointments and customer site visits and maintaining the data in the CRM system. Key Responsibilities * Administrative support to both the sales and service engineering teams * Coordinate and schedule equipment testing, calibration and repairs with Engineers; * Prepare estimates, proposals, technical documentation and follow up with prospective customers; * Update sales pipelines and data in the company s CRM and ERP system; * Ensure that our and customer calibration equipment certification kept up to date * Generate and send order confirmations to customers; * Respond promptly to client requests for technical support or service-related queries; * Communicate effectively with customers and keep them informed on the progress of their orders throughout the sales process. * Be point of contact for technical support while ensuring customer questions and enquiries are promptly addressed; * Respond to customer requests to return products, to i...
Sales and Service Administrator employer: ONE Consulting
As a global manufacturing organisation based near Exeter, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages professional advancement. With a focus on cutting-edge engineering solutions for highly regulated industries, we offer unique advantages such as international travel and the chance to work on impactful projects in sectors like Aerospace and Defence.
