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- Tasks: Deliver customer training and support for our innovative LCA software.
- Company: Join a leading tech company focused on decarbonising construction globally.
- Benefits: Enjoy flexible hours, remote work, and competitive compensation.
- Why this job: Make a real impact in creating a sustainable future with cutting-edge technology.
- Qualifications: Strong communication skills and a passion for customer success in the construction sector.
- Other info: Be part of a dynamic, diverse team dedicated to innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity. One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations. One Click LCA was founded in Finland in 2001 and has a team of +330 people on all continents.
We are looking for an English-speaking Customer Success Specialist to join our fast-growing team. You will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.
What you will do:
- Deliver customer trainings and onboardings on building and infrastructure Life Cycle Assessments to make them successful in their use of our software.
- Support customers in achieving compliance with local construction and infrastructure LCA standards, LEED, BREEAM, and similar frameworks.
- Help our customers via email and remote meetings with their queries related to the software, technical queries about construction LCAs, along with calculation methods and license administration.
- Own the Customer Success role for our building and infrastructure clients in the region by establishing a trusting relationship with customers, ensuring high levels of customer satisfaction.
- Stay up to date with the One Click LCA platform inside and out to be able to help customers.
- Write and contribute to guidance articles which are published on our Customer Help Centre page.
- Identify platform improvements and raise them to Product Management.
What you need:
- Ability and motivation to become an expert in the construction sector LCA software.
- Experience in technical support, product training and process documentation is an advantage.
- Analytical thinking with a customer-first mindset.
- Fast learning skills and a desire to improve constantly.
- Excellent communication skills, both externally and within the team.
- Proficiency in English, additional languages seen as an advantage.
What we offer:
- Work that contributes to a more sustainable future.
- Substantial freedom – with flexible hours and remote working supported.
- Technical challenges, substantial responsibility and the chance to see the results of your work.
- A dynamic, friendly, motivated and diverse team of professionals.
- Competitive compensation and bonus, team and company events.
Interested? We are eager to receive your application by 1 February 2026. Applications are reviewed on reception, so please apply swiftly.
LCA Customer Success Specialist (South America) in London employer: One Click LCA
Contact Detail:
One Click LCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LCA Customer Success Specialist (South America) in London
✨Tip Number 1
Get to know the company inside out! Research One Click LCA's mission, values, and products. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and technical support. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace LCA Customer Success Specialist (South America) in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through! We want to see how much you care about decarbonising construction and manufacturing. Share any relevant experiences or projects that highlight your commitment to a greener future.
Tailor Your Application: Make sure to customise your application to fit the Customer Success Specialist role. Highlight your experience in technical support and customer training, and don’t forget to mention any familiarity with LCA standards like LEED or BREEAM. We love seeing candidates who take the time to connect their skills to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at One Click LCA!
How to prepare for a job interview at One Click LCA
✨Know Your Stuff
Make sure you understand One Click LCA's platform inside and out. Familiarise yourself with the key features, benefits, and how it integrates with industry standards like LEED and BREEAM. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully trained customers or resolved their issues. Highlight your ability to build trusting relationships and ensure customer satisfaction, as this is crucial for the Customer Success Specialist role.
✨Be Ready for Technical Questions
Brush up on your knowledge of life-cycle assessments and construction sector software. Expect technical queries during the interview, so be prepared to discuss calculation methods and compliance with local standards. This will demonstrate your analytical thinking and customer-first mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future developments of the One Click LCA platform. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
