EPD Support & Onboarding Specialist for a Sustainability SaaS

EPD Support & Onboarding Specialist for a Sustainability SaaS

We are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast‑growing team. As part of the Customer Success function at One Click LCA, you will join a supportive, effective and mission‑oriented team in a flexible, friendly work environment.

Innovative, fast‑growing software platform integrating with the entire industry.

One Click LCA is the world‑leading construction and manufacturing Life Cycle Assessment platform, operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for low‑carbon design and carbon transparency.

Our technology powers the makers of a zero‑carbon future.

Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries, responsible for nearly half of the global carbon emissions.

This is a full‑time, permanent position that can be performed remotely and is open to candidates based in the UK/Ireland.

What you’ll do:

• Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
• Help our customers with their queries related to the software, technical questions about product LCA & EPDs, EPD standards and calculation methods
• Establish a trusting relationship with our manufacturing clients and ensure high levels of customer satisfaction
• Stay up to date with the One Click LCA platform inside out to be able to help customers troubleshoot and find the best ways of working for them
• Write and contribute to guidance articles which are published in our customer help centre
• Identify platform improvements and raise them to the Product Management teams

What you need:

• Degree in engineering with a major or minor in environmental, mechanical, materials or similar
• Hands‑on experience in LCA, product sustainability or a related area is an advantage
• Experience in technical support, product training and process documentation is an advantage
• Ability and motivation to become an expert in the construction sector product LCA software, EPDs and CFPs
• High customer and service orientation, with attention to detail
• Ability to quickly analyze client situations and to find the most suitable solution for them
• Fast learning skills and a desire to improve constantly
• Excellent communication skills, both externally and within the team
• Proficiency in English, as it is our working language

What we offer:

• Work that contributes to a more sustainable future
• Substantial freedom – with flexible hours and remote working supported
• Technical challenges, substantial responsibility and the chance to see the results of your work
• A dynamic, friendly, motivated and diverse team of professionals
• Competitive compensation and bonus, team and company events

How we do it:

• We train everyone in the world to life‑cycle assessment via One Click LCA Academy for free.
• We provide software tools to decarbonize any project or product anywhere in the world.
• We create free resources and policy tools to power all the makers of zero‑carbon future.
• We aim to power one million users by 2035.
• We’re training tens of thousands of people for free annually via One Click LCA Academy.
• We provide One Click LCA Planetary, a free embodied carbon software for everyone.
• We author free policy papers and best practice guidelines for governments and businesses.
• We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.
• We have invested 150 000 EUR in the construction of new primary wind power in Finland.
• We donate annually to a number of sustainability NGOs in line with our mission.
• We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.
• We’ve invested in primary wind power generation capacity to power our entire operations.
• We minimize travel emissions by supporting remote work and encouraging public transport.
• We do not serve meat in any company events or dinners and use plant‑based milk.
• We operate a paperless business.
• We have a very supportive, highly expert, and friendly team of colleagues.
• We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.
• We have a low hierarchy and support an open flow of information.
• Our team is highly international and represents well over 20 nationalities.
• We work on the same mission together with our customers to create a zero‑carbon future.

One Click LCA is a Helsinki‑based tech company decarbonizing construction and manufacturing with world‑leading, easy‑to‑use, and automated life‑cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third‑party verified EPDs and allows assessment of circularity, life‑cycle cost, and soon also biodiversity.

One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.

One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.

Learn more at: www.oneclicklca.com

We are eagerly waiting for your application until 8 January 2026. Applications are reviewed upon receipt, so please apply promptly to be considered.