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For Companies At a Glance
- Tasks: Support customers via phone and chat, handling enquiries and managing insurance claims.
- Company: Join One Call Insurance, a leading provider with a friendly and supportive culture.
- Benefits: Enjoy perks like gym membership, employee discounts, and additional leave.
- Why this job: Kickstart your career in insurance with comprehensive training and real-world experience.
- Qualifications: GCSEs in English and Maths, plus strong communication and problem-solving skills.
- Other info: Dynamic team environment with opportunities for growth and community involvement.
Overview
Within this role you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us. We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.
Responsibilities
- Handling telephone enquiries within the call centre
- Administering customers\’ files correctly, whilst building genuine rapport
- General administration regarding calls and policies
- Ensure all activities undertaken are done as per the guidelines of the FCA
- Achieve and maintain your targets & SPI\\\’s (audit averages, reviews, complaints caused, CPD logs and errors) Must not fail 3 days running
- Ensuring correct actions are put on consumers\’ file depending on the type of policy to stop repeat calls
- Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
- Always detailing in notes what course of action you have taken on each file so colleagues can understand what consumers have been advised
- Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation\’s commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client\\\’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client\\\’s case with the insurer.
- Share information with stakeholders as appropriate.
Training and Qualifications
Training schedule Insurance Practitioner Level 3 Apprenticeship Standard:
- Your training will be completed online from your employers working address
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
- GCSE in:
- English (grade 4)
- Maths (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills & Requirements
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About the Company
One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly, Bluebell Wood and Eve Merton Dreams Trust.
Benefits
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Length of service benefits/bonuses
- Charity days
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Insurance Practitioner Apprentice employer: One Call Insurance
Contact Detail:
One Call Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Practitioner Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Call Insurance. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and insurance. The more comfortable you are speaking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 3
Show off your soft skills! In this role, communication and teamwork are key. Be ready to share examples of how you've successfully worked in a team or resolved customer issues in the past. This will highlight your fit for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It’s the best way to ensure your details are seen by the right people. Plus, it shows you're proactive and keen to join us at One Call Insurance!
We think you need these skills to ace Insurance Practitioner Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Insurance Practitioner Apprentice. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling customer enquiries, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can connect with customers effectively.
Highlight Relevant Experience: If you've got any experience in customer service or administration, make sure to mention it! Even if it's from a different field, we love to see how your background can contribute to our friendly environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our awesome team at One Call Insurance!
How to prepare for a job interview at One Call Insurance
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific role of an Insurance Practitioner Apprentice. Brush up on key terms and concepts, as well as the responsibilities mentioned in the job description. This will show your enthusiasm and readiness to learn.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about how you would handle specific scenarios, like dealing with a difficult customer or managing multiple priorities. Practising your responses will help you feel more confident during the actual interview.
✨Show Off Your Communication Skills
Since this role involves handling phone and chat services, demonstrate your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re proactive and willing to engage.
✨Be a Team Player
Highlight your ability to work as part of a team. Share examples from past experiences where you collaborated with others to achieve a goal. This is crucial for the role, as building positive relationships and working together is key to success in the company.