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- Tasks: Support customers via phone and live chat, ensuring a positive experience.
- Company: Join One Call Insurance, a friendly and established local call centre.
- Benefits: Competitive salary with bonuses, ongoing training, and fast-track management opportunities.
- Why this job: Make a real difference by helping others in a vibrant team environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive atmosphere with various work patterns available.
The predicted salary is between 28800 - 43200 £ per year.
The role: Based in Doncaster, One Call Insurance is a well-established local call centre which has been operating for over 25 years. We provide a range of services within the insurance industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees.
Within this role you will operate across our phone and live chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.
What can we offer? Our salary package places your earning opportunity into your own hands with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service. For those that are hungry for more, we have our Course of Excellence programme which in essence is a fast track to management programme for our top performers.
We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.
What skills do you need?
- Strong communication skills with a passion for helping others
- Professional manner
- Troubleshooting and problem-solving skills
- Ability to work to targets/deadlines
- Effective time management
Duties include:
- Handling telephone enquiries within the call centre
- Administering customers files correctly, whilst building genuine rapport
- General administration regarding calls and Policies
Our Company has strong values in which our staff are continually improving and delivering with passion through effective teamwork. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.
Schedule: There are a variety of different work patterns which will be explained in your interview, our hours of operation are Monday to Friday between the hours of 8am to 8pm and weekends 9am to 5.30pm.
How will I be working? This role is office based at our Doncaster head office. Please be aware that you may be subject to a DBS check.
Work Location: In person
Customer Service Advisor in Doncaster employer: One Call Insurance Services Ltd
Contact Detail:
One Call Insurance Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Tip Number 1
Get to know One Call Insurance! Research their values and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common scenarios with a friend. It’ll help you feel more prepared and relaxed during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will highlight your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant team at One Call Insurance.
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, make sure to highlight your passion for customer service. We love candidates who genuinely want to help others, so share any relevant experiences that showcase this trait.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re serious about joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at One Call Insurance Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research One Call Insurance. Understand their services, values, and what sets them apart in the insurance industry. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with customers or resolved issues, demonstrating your passion for helping others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot or manage a difficult customer interaction. Prepare a few STAR (Situation, Task, Action, Result) responses to illustrate how you handle challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the Course of Excellence programme, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
